Supervisor, Tech Platform Management (US Tech)

Company Description:
McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald's Global Technology is here to power tomorrow's feel-good moments.
That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant.We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald's Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department Overview
We are looking for a Platform Supervisor that will be responsible for supporting multiple technical projects in support of the restaurant technology and innovations deployed in 13,000 US McDonald's restaurants. This includes helping manage the platform in which we run our critical restaurant applications and technology. To succeed, the Platform Supervisor needs to work together and establish connections with global product owners, development teams, and business collaborators to achieve the desired results. This is an exciting opportunity to help develop the transformation of McDonald's technology platform.
This position provides the opportunity to build relationships with a variety of McDonald's product owners, suppliers, and franchisees. The team operates in a fast-paced environment with shifting priorities that'll be good for those that are quick to adapt while looking to experience various technologies.
This role is based and following a hybrid schedule at our McDonald's Global Headquarters in Chicago, IL.
Accountabilities and Responsibilites:

• Help in sustaining the ground-breaking technology infrastructure at McDonald's, ensuring timely updates to operating systems and adept management of device setup and support for servers and endpoints.
• Understand the hardware landscape at McDonald's, the lifecycle for updates for windows OS, and effectively updating and maintaining our server and endpoint platforms.
• Support global and US Technology teams by assisting with market technology initiatives and providing foundational expertise on relevant tools and platforms.
• Work in collaboration with external development team to build out requirements for new projects/initiatives.
• Work hand in hand with the Manager and Senior Platform Manager to navigate requests from internal partners and global partners.
• Support multiple tech projects through design, initiation, execution, testing, and deployment.
• Collaborate with multi-functional teams throughout the project lifecycle to ensure alignment of Distributed team from development, deployment, and support.
• Explore new technologies and contribute to developing product roadmaps to align with future business requirements
• Communicate opportunities to improve restaurant technology to internal McDonald's teams and stakeholders.
• Support internal teams to advocate for innovation and modernize our restaurant technology portfolio.
• Visit fast food establishments to capture feedback from crew, OTP's, and explore new strategies for improving the guest and crew experience through innovative technology.
• Support and assist in daily meetings and technical projects.
• Grasp the needs of McDonalds' operations in order to supply high-quality results and adjust to emerging obstacles.
• Demonstrate a leadership approach and the highest level of dedication to ensure projects are managed efficiently, on schedule, and on target.
• Validate requirements and acceptance criteria to complete the development activities needed for deploying products and releases
• Document technical processes and contribute to information exchange within the team.
• Collaborate with Operations, Digital Marketing, Menu, and Legal teams to meet business and market needs

Qualifications

• Technical background, including but not limited to a solid understanding of Microsoft Windows Server, Hyper-V, IoT devices, containers, cloud platforms, and system architecture.
• Experience in being Agile - effective to have used Jira and Confluence tools
• Ability to lead and collaborate with a diverse work group.
• Ability to solicit and communicate business expectations and build strong client and stakeholder relationships
• Ability to effectively self-direct, manage, and prioritize multiple projects/issues with a high degree of complexity.
• Ability to work in a fast-paced, often changing, and sometimes ambiguous environment
• Interpersonal, written, and verbal communication skills with the ability to understand business requirements to translate into technical understanding.
• Ability to help solve hardware, software, networks, and operating systems
• Ability to directly chip in to technical projects if the need emerges.
• Meets organizational goals by taking ownership for fulfilling new and varied requests, exploring opportunities to add customer value to company initiatives.
• Inquisitive, dedicated to action, and a proactive individual, with a proven history of accomplishing tasks.

Compensation
Bonus Eligible: Yes
Benefits Eligible: Yes
Salary Range
The expected salary range for this role is $98,140.00 - $125,130.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.