Analyzes and manages customer data, resolves data issues, presents reports, supports ESG platform onboarding, and improves processes. The role partners with customers, Customer Success Managers, consultants, and internal teams to maintain accounts, identify needs, and enhance products. It requires data analytics, communication, cross-functional collaboration, and familiarity with cloud platforms, CRM/ERP systems, SaaS, and analytical methodologies.
Job Summary & Responsibilities
Overview: Here at Conservice, the Analyst is a vital part of our Customer Experience team within the Sustainability Solutions department. Working specifically within Sustainability Data Management, the Analyst is responsible for collecting, interpreting, and analyzing data to solve customer needs and provide a seamless experience in the Goby platform.
Partnering closely with Customer Success Managers and Consultants, this role leverages structured problem-solving, streamlined processes, and data management principles to ensure foundational account success that drives long-term value creation for our customers.
Key Responsibilities
- Work closely with customers to resolve data issues
- Present data analysis reports to internal and external stakeholders
- Develop effective actions and guidelines that enable process improvements
- Manage the customer onboarding process to Conservice ESG platform and oversee ongoing maintenance
- Manage customer relationships to promote and create value through strong business acumen, problem-solving skills, and relationship-building
- Work with Goby's internal leaders and teams to continuously improve company products and offerings to drive growth
Skills
- Leadership: Demonstrate initiative and an ownership mindset by identifying and initiating value-add opportunities, both internally and externally
- Problem-Solving: Leverage strategic thinking and focus on root causes to constructively solve problems
- Effective Communication: Exhibit the ability to set and manage client's expectations, along with the ability to communicate comprehensively and cohesively in written and verbal form
- Operational Understanding: Meet client needs through a strong grasp of processes, technology, and objective use of data
- Teamwork: Collaborate effectively with management and team members.
Qualifications
- Education: Bachelor's degree in engineering, sciences, or business
- Experience: 2-4 years of relevant experience in a project environment serving customers and/or internal stakeholders (e.g., external or internal consulting or similar corporate roles with a mix of day-to-day operations and time-bound project experiences is preferable)
- Communication:
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
- Experience and strong ability working across functions and seniority levels.
- Technical Skills:
- Proficiency in data analytics and management utilizing Google Suite, cloud platforms, and/or various integrations (e.g., Sheets, Salesforce, AWS)
- Experience with technology platforms such as ERPs, CRMs, or related niche technologies
- Understanding of SaaS business model
- Ability to learn and assess customer data related needs utilizing various process methodologies such as Six Sigma or similar analytical frameworks
Preferred Qualifications
- Experience with SQL and/or Python
- An interest/experience in sustainability and ESG initiatives
Qualifications
- Education: Bachelor's degree in engineering, sciences, or business
- Experience: 2-4 years of relevant experience in a project environment serving customers and/or internal stakeholders (e.g., external or internal consulting or similar corporate roles with a mix of day-to-day operations and time-bound project experiences is preferable)
- Communication:
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
- Experience and strong ability working across functions and seniority levels.
- Technical Skills:
- Proficiency in data analytics and management utilizing Google Suite, cloud platforms, and/or various integrations (e.g., Sheets, Salesforce, AWS)
- Experience with technology platforms such as ERPs, CRMs, or related niche technologies
- Understanding of SaaS business model
- Ability to learn and assess customer data related needs utilizing various process methodologies such as Six Sigma or similar analytical frameworks
Preferred Qualifications
- Experience with SQL and/or Python
- An interest/experience in sustainability and ESG initiatives
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