Systems Administrator

Vistex is a global enterprise software and services company that helps businesses take control of their mission-critical processes. With a multitude of programs covering pricing, trade, royalties and incentives, it can be complicated to see where all the money is flowing, let alone how much difference it makes to the topline and the bottom line. With Vistex, business stakeholders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar spent or earned is really driving growth, and not just additional costs. The world’s leading enterprises across a spectrum of industries rely on Vistex every day to propel their businesses.

The Systems Administrator is responsible for the administration, maintenance, security, and ongoing optimization of the organization’s server, virtualization, storage, backup, and enterprise application environments. This role ensures the reliability, availability, performance, and security of critical IT infrastructure while providing responsive technical support to users and business operations.

The ideal candidate is a highly capable problem solver who can work independently in a high-pressure environment, effectively prioritize competing demands, communicate clearly with all levels of the organization, and maintain a strong customer-service orientation.

Responsibilities :

Systems & Server Administration

• Install, configure, maintain, monitor, and troubleshoot Windows server infrastructure, primarily Windows Server 2019, 2022, and 2025.
• Administer server hardware, operating systems, enterprise applications, and backend infrastructure.
• Manage Active Directory, Group Policy, DNS, DHCP, antivirus, vulnerability-management, and other core infrastructure services.
• Apply operating system updates, security patches, configuration changes, and system upgrades in accordance with established standards and procedures.
• Monitor system performance, availability, capacity, and health; identify and resolve issues before they impact business operations.
• Monitor system logs, alerts, events and respond appropriately to incidents.
• Perform routine audits of systems, software, configurations, and security controls.
• Develop, maintain, and enforce configuration standards, policies, and procedures for the server environment.

VMware & Virtualization

• Install, administer, maintain, upgrade, and troubleshoot VMware vSphere environments.
• Manage VMware technologies including HA, DRS, vMotion, Distributed Switches, and Site Recovery Manager.
• Create and manage virtual machines, VM templates, resource pools, virtual clusters, virtual networks, security groups, permissions, and alert structures.
• Monitor and optimize VMware infrastructure performance from both the guest operating system and hypervisor layers.
• Troubleshoot virtualization-related performance, availability, capacity, and configuration issues.

Storage, Backup & Recovery

• Administer SAN storage, including storage allocation, provisioning, monitoring, and troubleshooting.
• Support enterprise backup and recovery systems and software; Veeam experience is a plus.
• Perform and validate backup and recovery operations and assist with disaster recovery planning, testing, and execution.
• Monitor backup environments and address failures or other conditions that could affect data recoverability.

Security & Access Management

• Manage user accounts, permissions, security groups, and access controls in accordance with established policies.
• Support implementation and maintenance of server security controls, antivirus, vulnerability-management tools, and security policies.
• Ensure systems are patched and configured according to security and operational standards.
• Identify potential security and compliance issues and escalate or remediate them as appropriate.

Incident Management & User Support

• Respond to system and user incidents and work efficiently and professionally to resolve issues.
• Maintain accurate ticket statuses and document troubleshooting steps, progress, resolutions, and follow-up activities in the company’s incident-management system.
• Develop and maintain positive working relationships with the user community while providing a high level of customer service.
• Prioritize incidents and competing requests appropriately while setting reasonable expectations with stakeholders at all organizational levels.
• Participate in on-call, after-hours, evening, and weekend support as required.
• Travel to Chicagoland data center to perform server hardware installation, maintenance, troubleshooting, and administration.

Documentation & Collaboration

• Maintain accurate and current system documentation, configurations, procedures, diagrams, and operational standards.
• Collaborate with network, security, cloud infrastructure, application, and other IT teams to resolve issues and implement solutions.
• Demonstrate leadership, ownership, accountability, and responsibility across IT functions.
• Identify opportunities to improve system reliability, security, performance, and operational efficiency.

The compensation for this position is $82k to $95k annually.  Base pay will vary depending on factors, including but not limited to, a candidate’s location, job-related knowledge, skills and work experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus.  Vistex provides highly competitive benefits including comprehensive healthcare plan, 401(k) and paid time off, including paid volunteerism days!

About us: The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it is actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs. It is why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up. ™ 

Qualifications Education Required Bachelors or better. Experience Required Progressive experience in systems administration, infrastructure, or a related IT role. Strong experience administering Windows Server operating systems, particularly 2019/2022/2025. Excellent knowledge of VMware vSphere virtualization and related technologies. Strong understanding of server hardware administration, including physical installation, rack and cabling management, and hardware replacement including memory, storage, and controllers/expansion cards. Strong understanding of networking fundamentals and protocols, including TCP/IP, DNS, and DHCP. Experience with Active Directory and Group Policy. Experience with SAN storage and storage allocation. Experience with Linux administration. Strong troubleshooting, analytical, and problem-solving skills. Strong understanding of infrastructure security, access management, patching, and system hardening. Excellent verbal, written, interpersonal, and communication skills. Strong customer service and people skills, with the ability to communicate effectively with technical and non-technical audiences. Ability to work independently, exercise sound judgment, and take ownership of assigned responsibilities. Ability to work effectively in a high-pressure environment, prioritize competing demands, and establish reasonable expectations with stakeholders. Strong documentation and organizational skills. Preferred Experience supporting infrastructure in a high-availability or business-critical environment preferred. Relevant technical certifications, such as VMware, Microsoft, or related infrastructure certifications, are a plus. Experience with enterprise backup and recovery systems; Veeam experience preferred. Experience with Citrix is a plus. Equal Opportunity Employer
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