Provides remote and on-site IT support for clients, diagnosing and resolving hardware, network, and software issues. Maintains knowledge of client environments and performs major technology migrations involving Exchange, Active Directory, and other platforms. The role requires strong networking, Windows infrastructure, troubleshooting, documentation, communication, prioritization, and customer-service skills, along with process improvement and continuous learning.
Cyber Advisors (CA) based in Schaumburg, is looking for an experienced Systems Engineer. CA is a steadily growing IT managed services provider (MSP) business that specializes in a very high-quality, customer-focused approach to designing, managing, and maintaining our customer's IT environment. We have invested a tremendous amount of time to develop our technology, processes, and support platform. We are now adding to our team of outstanding individuals to help in our growth. Come grow with us!
You can learn more about us at https://cyberadvisors.com/
This is a full-time position- Hybrid based in the Chicago area. Working hours are Monday-Friday with occasional evenings and weekends.'
ROLES + RESPONSIBILIES:This role will:
- Provide primarily remote and on-site support to our clients.
- Proactively anticipate, pre-empt, diagnose, and solve hardware, network, and software problems.
- Develop and maintain knowledge of customer's specific business environment.
- Perform major technology platform migrations (Exchange, Active Directory, and others)
- Strong knowledge of TCP/IP and networking fundamentals
- Broad knowledge of Windows Server, Active Directory, and Exchange
- Broad knowledge of Windows Desktop OS & MS Office Suites
- Experience with network security, anti-virus, and firewalls.
- Dedication to customer satisfaction and getting it right the first time.
- Demonstrate ability to explain complex technical concepts to a non-technical audience.
- Strong trouble-shooting skills across a broad and diverse population and environment.
- Demonstrate ability to proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best practices. Also focused on continuous self-improvement.
- Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendation(s).
- Strong technical documentation skills, ability to clearly record key information within ticketing and knowledge base systems.
- Appreciation of internal customer business, goals and objectives, strategies, and needs.
- Demonstrate ability to manage and prioritize multiple tasks, aggressive targets and deadlines.
- Demonstrate understanding of priorities and effective work procedures, self-manage work time and prioritize multiple tasks and problems.
The successful candidate will hold:
- Bachelor Degree in Computer Science or commensurate work experience
- A+, Network+, or similar IT certification
- 5+ years IT experience
- Competitive salary depending on skills and experience.
- PTO.
- Employer-paid Health and Dental Insurance for CA employees.
- Great opportunities for career advancement
- 401k with employer matching
- Paid time off to train for continuing education
- Disability and Life Insurance
Cyber Advisors' culture is like no other. First and absolutely foremost, we believe in taking care of our employees and their families. Whether we are blowing off steam at Top Golf, gathering for a fun summer family picnic, or hosting sales –vs- engineering paintball war, we play just as hard as we work. We believe good things come to those who sweat
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