Tailormade Sales Assistant

Job Description:

Position Summary

The Sales Assistant is responsible for supporting TM Travel Consultants in administrative-related functions, coordinating with guests, agents, and DMC companies relating to any booking-related functions in support of higher sales conversions, service levels, and preparation of all operational components and documents related to a booking.

Responsibilities and Accountabilities

• Provide sales support to Travel Consultants as assigned

• Maintain A&K service and communication standards.

• Act as a point of contact when a Travel Consultant is not available, including but not limited to vacations, meetings, and trainings.

• Maintain a good working knowledge of Travel Studio, including all guest profiles and itinerary information

• Create and format proposals for Routings, Signature or custom itineraries, products as provided from DMCs, utilizing itinerary “blocks” or as built in Travel Studio. Ensure that inclusions/exclusions accurately reflect terms for all destinations included in the proposal, as well as any special terms.

• Monitor DMC correspondence to ensure all confirmation has been received for services, and send the final itinerary to DMC to ensure quality control

• Follow up with guests/Travel Agents on additional services requested, collect missing information, and itinerary details. Communicate updates to DMC or appropriate parties

• Monitor TC Mailboxes for operational actionable items on a daily basis

• Prepare personalized documents

• Create special inclusions in collaboration with a Travel Consultant

• Research competitive online pricing

• Coordinate and drive updates with Travel Consultants on all reporting

• Collaborate with Travel Consultants when gaps in services are identified

• Ensure that booking financials are balanced, process payments, all extra services are paid in full, and appropriate notations are made in the record regarding booking margins in order to release final documents.

• Assist Guest Relations when post-tour issues require investigation into historical documentation

• Maintain a harmonious working relationship with guests, Travel Agent partners, colleagues, and vendors

• Special projects or other related duties as required.

• Develop knowledge, skills, and abilities in the areas of:

• Proper telephone etiquette and sales techniques

• Writing skills

• Accounting and costing protocol and procedures

• Geography

• A&K DMCs and Third Party Suppliers

Skills and Abilities

• Strong multi-tasking skills and flexibility required

• Global Geography and destination knowledge

• Detail-oriented with excellent organizational skills

• Accuracy with data entry is required

• Ability to work in a team environment

• Ability to work independently and within specified deadlines

• Excellent verbal/written communication skills and phone demeanor

• Must be proficient with all Microsoft Office applications and internet search engines

• Basic Sabre skills preferred

• Knowledge of Internet search engines

• Must read/write/speak English. Other languages a plus.

Education and Experience

• Travel School or college degree preferred

• High School diploma required

• Relevant travel industry experience preferred

Special requirements

• Evening, weekend, and approved overtime may be required

Salary Range

• Hourly position with annual earnings of approximately $40,000–$42,000, with additional earning potential through sales incentive opportunities.

Benefits

A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee.

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EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.