Team Leader of Client Service

Team Leader of Client Service

On-Site

Monday-Friday 8am-5pm 

Springfield, IL 

CSC's UCC Fulfillment team is seeking a Team Leader to lead a team of fulfillment specialists responsible for delivering accurate, timely, and high-quality UCC, lien, and other transactional fulfillment services. This leader will oversee daily operations, drive productivity and quality results, and ensure exceptional service for both internal and external clients.

The Team Leader will be responsible for supervising, coaching, and developing team members while maintaining a strong focus on operational excellence, client satisfaction, and continuous improvement. Successful candidates will be comfortable working within the details of day-to-day fulfillment operations, balancing production demands, quality expectations, and employee development. Ultimately, the Team Leader will lead by example, fostering accountability, collaboration, and a client-focused culture.

Some of the things you'll be doing:

• Create a positive and high-performing team environment with open communication and shared accountability
• Establish key performance indicators and clear operational goals focused on productivity, quality, and turnaround times
• Effectively prioritize and distribute workload to ensure service level commitments are achieved
• Oversee daily fulfillment operations and workflow management
• Monitor team performance and conduct regular coaching sessions and performance reviews
• Identify process improvement opportunities and implement operational efficiencies
• Manage escalations, resolve complex fulfillment issues, and partner with stakeholders to ensure successful outcomes
• Ensure adherence to quality standards, compliance requirements, and operational procedures
• Develop, train, and mentor team members to support career growth and operational excellence
• Analyze performance metrics and utilize data to drive decision-making and continuous improvement
• Partner with cross-functional teams to improve client experience and operational effectiveness
• Recognize and reward employee contributions and accomplishments
• Foster a culture of accountability, teamwork, and client focus
• Support change management initiatives and help teams successfully adapt to evolving business priorities
• Lead team meetings, development discussions, and engagement activities

These are the technical skills, experience, and qualifications that would make someone successful:

• 3+ years of leadership experience in operations, fulfillment, production, or service delivery environments
• Experience leading teams within a high-volume, deadline-driven environment
• Proven success coaching, mentoring, and developing employees
• Strong understanding of performance metrics, productivity management, and quality measurement
• Ability to balance operational priorities while maintaining a strong focus on employee engagement and development
• Proficiency with Microsoft Office applications, particularly Excel
• Excellent written, verbal, and interpersonal communication skills
• Strong organizational and time management skills
• Analytical mindset with the ability to identify trends and solve operational challenges
• Demonstrated decision-making and prioritization skills
• Experience leading through change and driving process improvements
• High attention to detail and commitment to operational accuracy
• Experience within UCC, public records, corporate filings, legal services, financial services, or transaction processing environments is preferred

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in more than 140 jurisdictions across the Americas, Europe, Asia Pacific, and the Middle East, supported by over 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses and performance-based incentives.

Why Work with CSC?

At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. Our Fierce Client Spirit drives us to exceed expectations and create solutions that help businesses operate more efficiently and effectively.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Place to Work India, and Built In's Best Places to Work.
• We offer meaningful career growth opportunities, with many positions filled through internal promotions and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications

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At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $50,000-70,000.