Provide technical support resolving login and system errors, assist clients with API integrations and configurations, document incidents, escalate complex issues to engineering, test/validate bugs, and create troubleshooting guides.
Job Description:
The Technical Customer Support Representative resolves system-related issues and assists clients with technical integrations, including API support and data troubleshooting.
Key Responsibilities:
- Diagnose and resolve login and system errors
- Support API integrations and technical configurations
- Document incidents and provide timely updates
- Escalate advanced issues to engineering teams
- Test and validate reported bugs
- Create user-friendly troubleshooting guides
Top Skills
APIs
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
