Global Rabbits Jobs

Technical Engineer (Amazon Connect and CloudWatch)

Global Rabbits

Technical Engineer (Amazon Connect and CloudWatch)

Posted 10 Days Ago

Remote

Hiring Remotely in USA

Senior level

Remote

Hiring Remotely in USA

Senior level

The Technical Engineer will design and optimize contact flows using Amazon Connect, develop CloudWatch monitoring solutions, and automate log analysis while collaborating with clients on cloud infrastructure and observability.

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This is a remote position.

Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources.

We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.

Requirements

5+ years of experience in software development or cloud/DevOps engineering.
Strong knowledge of Node.js (v18+), Python, JavaScript.
Advanced AWS experience, including IAM, VPC, networking basics.
Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).
Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms).
Familiarity with incident/problem management, observability, and automation scripting.
Experience with Terraform/CloudFormation for monitoring infrastructure.
Advanced spoken and written English.

Responsibilities

Amazon Connect & Telephony
- Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer.
- Configure telephony/VoIP integrations, including SIP, routing, and call handling.
- Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs.
- Customize agent dashboards/CCP using JavaScript/React.
Cloud Monitoring & Observability
- Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces.
- Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs.
- Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell.
- Implement monitoring infrastructure as code using Terraform or CloudFormation.
- Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.
Analytics & Reporting
- Build real-time dashboards using Amazon Connect metrics.
- Export data for BI tools to improve decision-making and performance insights.

This poisition is for LATAM-based applicants.

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