Technical Product Manager - Telecommunication

Under the supervision of the VP, Technology Operations, the Technical Product Manager will bridge the gap between business needs and technical solutions by gathering, analyzing, and translating requirements, ensuring that data projects align with strategic goals. This role will own patient telecommunications strategy and execution, including outreach prioritization, call and message timing, IVR design, escalation logic, caller ID branding, and SMS/voicemail approaches. The focus is on improving patient engagement while ensuring compliant, timely, and clinically appropriate communication.

If you are a savvy navigator of tech landscapes, a mastermind of product strategy, and a catalyst for innovation, step into the role of Technical Product Manager. This role is an opportunity to shape the future of our products and orchestrate cross-functional teams.

• Create and maintain the product roadmap, outline the features, enhancements, and updates for the product over time.  Understand pain points of operations team.  Align roadmap to business objectives. 
• Collaborate with engineers and administrators to define technical solutions, evaluate trade-offs, and ensure that features are feasible to build within given constraints. 
• Use data analysis to help inform the product roadmap or help resolve ad hoc issues. 
• Effectively communicate and collaborate with both technical and non-technical stakeholders to ensure a shared understanding of the requirements.
• Ensure that the documented requirements are accurate, complete, and aligned with the stakeholders' expectations. This may involve reviews, walkthroughs, or other validation processes.
• Perform validation testing to ensure features align with intent.
• Exhibit excellent time management, organizational, and prioritization skills and an ability to balance and fulfill multiple priorities.
• Performs other duties as assigned.

• BS, BA in Information Technology, Computer Science, Engineering etc. or equivalent work experience.
• Prior work experience as a product manager, product owner, business analyst, quality analyst or similar role.
• Demonstrated communication and interpersonal skills, with the ability to work effectively in cross-functional teams.
• Evidence of problem-solving and critical thinking abilities.
• 3+ years of experience with agile methodologies and product development lifecycles. 
• Experience with healthcare industry preferred.
• Prior experience with contact center solutions, service desk or purchasing products preferred

• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
• Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave
• Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts  

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.   

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.  

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.