Provides pre-sales and post-sales technical support for optical networking solutions. Engages customers, analyzes requirements, recommends network architectures, supports upgrades and software refreshes, develops technical quotations, and presents tailored solutions. Collaborates with account leaders and internal teams to deliver customer-focused solutions, maintain relationships, and support sales growth. The role requires occasional customer travel and expertise in optical networking hardware, software, and network management.
As part of our North American Mission Critical & Enterprise team, you'll play a vital role in pre-sales activities, engaging customers, and offering technical expertise. Your contributions will be key to driving sales and ensuring customer satisfaction. This role offers a unique opportunity to collaborate closely with internal teams and customers, providing valuable network design support and recommendations.
Responsibilities
About the Team
- Act as a technical expert, engaging with customers and presenting tailored solutions.
- Identify customer needs and effectively communicate them to internal teams for seamless collaboration.
- Provide network design support, ensuring customer growth and satisfaction over time.
- Develop comprehensive quotations for optical solutions, covering hardware, software, and maintenance aspects.
- Assist customers in scoping network upgrades and software refreshes, ensuring their systems remain up-to-date.
- Recommend best practices and guide customers on optimal network architecture and deployment strategies.
- Offer pre-sales and post-sales engineering support, ensuring a smooth and positive customer experience.
- Occasionally travel to meet customers and collaborate with account leaders for strategic discussions.
- Stay updated with industry trends to provide cutting-edge solutions and maintain a competitive edge.
- Foster strong relationships with customers and internal teams, promoting a collaborative and supportive work environment.
- Bachelor's degree in Engineering, Computer Science, or a related field, with a strong technical background.
- 3+ years of experience in a pre-sales engineering role, ideally in the optical networking industry, to bring valuable insights.
- Deep technical expertise in optical networking, including hardware, software, and network management, for effective solution design.
- Excellent communication and presentation skills to simplify complex technical concepts for diverse audiences.
- Proven track record in successful customer engagements and solution presentations, demonstrating a results-driven approach.
- Ability to work independently, manage multiple projects, and adapt to changing priorities in a fast-paced environment.
- Strong analytical skills and a problem-solving mindset to tackle complex technical challenges effectively.
- Willingness to travel occasionally for customer meetings and internal collaborations, fostering strong relationships.
- Familiarity with industry standards and regulations related to optical networking, ensuring compliance and best practices.
- A customer-centric mindset and a passion for delivering exceptional customer experiences, driving long-term success.
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits in US:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
The above benefits exclude students.
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads to consult customers on insurance needs, recommend Property & Casualty coverages, and convert prospects into policyholders. The role includes paid licensing and sales training, customer service, lead conversion, and brand representation. Employees must work a designated weekday and weekend schedule, maintain a compliant home office with wired high-speed internet, and obtain a Property & Casualty license after hire.
Top Skills:
High-Speed Wired InternetPc
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Provides field-based automotive diagnostic, repair, and technical support to GM dealerships. Resolves escalated vehicle issues, supports potential repurchase cases, evaluates dealership service readiness, trains dealer personnel, manages dispatch cases, and communicates product-quality findings to GM engineering and service teams. The role also supports warranty-cost reduction, dealer comeback processes, customer relationships, arbitration matters, and technician recruitment while traveling frequently throughout the assigned territory.
Top Skills:
Automotive Diagnostic EquipmentLan/WanMS OfficePicoscopeTechline Diagnostic Tools
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Lead end-to-end ML projects for automotive manufacturing: design, train, validate, deploy, and monitor models; implement MLOps/CI-CD; perform data engineering, EDA, and model evaluation; ensure data security and regulatory compliance; document and communicate results to stakeholders.
Top Skills:
Azure MlKubeflowMlflowNoSQLPythonPyTorchScikit-LearnSQLTensorFlowVertex AiXgboost
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
