Provide on-site call center IT support: deploy, configure, repair and upgrade PCs and peripherals; troubleshoot Windows and Office issues; support VoIP/Webex calling; maintain asset data; assist remote access and ensure timely request logging and compliance.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Experienced in a fast-paced call center environment? Able to troubleshoot a computer issue and then fix it? If so, you could find a home on the Local Site IT team at Spectrum. Our Local Site IT team helps provide a positive customer experience by supporting the technology used by our customer service representatives to help deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Technical Specialist I you'll be responsible for troubleshooting hardware and software issues, managing system upgrades, and ensuring the smooth operation of call center technology. Key responsibilities include deploying and maintaining PCs, monitors, and peripheral devices, supporting VoIP and Webex calling systems, and collaborating with cross-functional teams to improve asset management and compliance. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a commitment to delivering high-quality service to ensure our call center agents can operate effectively and efficiently.
WHAT OUR TECHNICAL SPECIALISTS ENJOY MOST
In this role you'll work individually and within a team in a call center environment. You'll excel if you have good communication and customer service skills to relate with end users, team members and support workers.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
#LI-PB2
IPC145 2026-80166 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Experienced in a fast-paced call center environment? Able to troubleshoot a computer issue and then fix it? If so, you could find a home on the Local Site IT team at Spectrum. Our Local Site IT team helps provide a positive customer experience by supporting the technology used by our customer service representatives to help deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Technical Specialist I you'll be responsible for troubleshooting hardware and software issues, managing system upgrades, and ensuring the smooth operation of call center technology. Key responsibilities include deploying and maintaining PCs, monitors, and peripheral devices, supporting VoIP and Webex calling systems, and collaborating with cross-functional teams to improve asset management and compliance. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a commitment to delivering high-quality service to ensure our call center agents can operate effectively and efficiently.
WHAT OUR TECHNICAL SPECIALISTS ENJOY MOST
- Setting up, updating, configuring, troubleshooting and repairing equipment in a call center environment
- Verifying the integrity of accessories and cleaning the equipment
- Installing RAM, hard drives and other PC components
- Keeping asset management data up to date and refreshing end-of-life PC equipment
- Analyzing, testing, evaluating and deploying new products and services
- Supporting remote/offsite access for end users
In this role you'll work individually and within a team in a call center environment. You'll excel if you have good communication and customer service skills to relate with end users, team members and support workers.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
- Experience: Related IT Experience: 1+ Years; Customer Service Experience: 1+ Years
- Education: Associate Degree in Information Technology, Computer Science or related field, or equivalent work experience
- Abilities: Work with users locally and remotely; Ensure that all requests from user are logged and right procedures are followed; Prioritize and organize effectively; Work with little supervision; Able to lift up to 50 lbs
- Skills: Proficient in using Microsoft Windows and Microsoft Office products; Installing, repairing and troubleshooting Windows-based PC computer hardware and PC components; Installing software, applications, and patches
#LI-PB2
IPC145 2026-80166 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Similar Jobs at Spectrum
Information Technology • Internet of Things • Mobile • On-Demand • Software
Manage and grow existing mid-market and enterprise accounts by upselling voice, data, cloud and video services, securing renewals, winning back former customers, meeting monthly revenue quotas, generating leads via outreach and events, developing customer proposals, and collaborating with internal sales, support, and marketing teams.
Top Skills:
Computer NetworkingFiber-Connected NetworksInternet SolutionsExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft WordSalesforce
Information Technology • Internet of Things • Mobile • On-Demand • Software
Sell Spectrum Business voice, data, cloud and video solutions to large enterprise accounts. Generate leads via cold calling and networking, negotiate contracts with executive-level stakeholders, manage the sales cycle through implementation, maintain sales forecasts and reports, and frequently travel to customer locations to present technical and business solutions.
Top Skills:
AtmBilling SystemsCsgEthernetFirewallsFrame RelayIcomsIntranetsExcelMicrosoft PowerpointMicrosoft WordNetwork SecurityPriRoutersSalesforceSipSonetSwitchesT1Tcp/IpVisio
Information Technology • Internet of Things • Mobile • On-Demand • Software
Field-based B2B sales role managing government and education accounts. Develop account strategies, identify growth opportunities, present proposals, meet revenue and renewal quotas, coordinate site surveys, maintain CRM, collaborate with internal teams, and travel to client locations.
Top Skills:
Fiber NetworksLanExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft WordSalesforceWan
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
