Technical Support Representative

Job Summary:

At AssetWorks, the Enterprise Asset Management Support team is redefining customer support through an intelligent swarming model. Instead of a traditional tiered structure, we collaborate as a single, knowledge sharing team to resolve issues quickly and effectively. This approach creates a dynamic environment that encourages continuous learning and professional growth.
We are hiring a Technical Support Representative to deliver hands on help desk and software support for internal and external customers. You will troubleshoot SaaS applications and related infrastructure, manage tickets and phone interactions, and work across technologies including MS Azure hosting, MS SQL, Oracle databases, web servers, mobile devices, printers, tablets, Crystal Reports, and Power BI. Configure new systems and execute upgrades for on premises deployments.

Job Description:

• Provide timely help desk and software support to internal and external customers via ticketing systems and phone.
• Troubleshoot application, database, and infrastructure issues across the technology stack.
• Analyze logs, reproduce issues, and document root causes and resolutions.
• Collaborate with team members using the intelligent swarming model to resolve complex problems.
• Configure new systems and execute upgrades for on‑premises deployments.
• Maintain clear, professional communication with customers and internal stakeholders throughout the support lifecycle.
• Contribute to knowledge base articles, runbooks, and process improvements.

• •    MS Windows Server operating systems
• •    Microsoft applications
• •    Server management
• •    Structured Query Language (SQL)
• •    Log file analysis
• •    XML and JSON
• Familiar with:
• •    MS Azure hosting concepts
• •    MS SQL Server and Oracle databases
• •    Virtual machines and server administration
• •    Networking fundamentals
• •    Scripting basics
• •    HTML and CSS
• •    Crystal Reports
• •    Power BI
• Soft skills
• •    Strong verbal and written communication
• •    Quick learner with a proactive attitude
• •    Analytical thinker with solid problem solving skills
• •    High attention to detail
• •    Adaptable in a fast paced environment
• •    Collaborative team player
• •    Resilient and able to manage shifting priorities
• Other details
• •    Travel up to 10%
• •    Some after hours work required
• •    Live and work in Eastern Time Zone.

Benefits:

• Generous Paid Time Off
• 11 Paid Holidays
• Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
• 401k with employer match which immediately vests
• Annual Company Bonus
• Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
• Tuition Reimbursement Program
• Employee rewards and recognition programs
• Optional Employee Stock Purchase Program with company match
• Pet insurance
• PerkSpot program(Employee Discount Platform), discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
• Referral bonuses
• Employee engagement events
• Flexible remote work arrangements

Worker Type:

Regular

Number of Openings Available:

1