Technical Warranty Manager

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What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Powertrain, and we do it by creating world-class powertrain systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex powertrain systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain.
Job Responsibilities:
Mission of Position:
The Technical Warranty Manager leads the Warranty Systems Engineering team in safeguarding the field performance of Magna's Driveline portfolio. As the primary technical authority for transfer case systems, you will bridge the gap between warranty data analytics, manufacturing, and design engineering. Your mission is to transform field data into actionable engineering solutions, driving Root Cause Analysis (RCA) and implementing robust Corrective and Preventive Actions (CAPA) to enhance product quality and reduce warranty costs.
Key Responsibilities:

• Leadership & Strategy: Manage and mentor the Warranty Systems Engineer team to ensure high-performance problem-solving and rapid response to field issues.
• Technical Investigation: Lead complex troubleshooting for technical warranty claims, including the teardown and analysis of returned transfer case units.
• Cross-Functional Collaboration: Serve as the technical liaison between Troy/Ramos Engineering, Driveline Manufacturing, and Supplier Quality teams to validate corrective actions.
• Customer Advocacy: Act as the primary technical point of contact for OEM customers; lead warranty review meetings and present comprehensive technical summaries and resolution plans.
• Data-Driven Quality: Utilize statistical tools to monitor warranty trends, predict field failure rates, and provide actionable insights to the design and manufacturing teams.
• Continuous Improvement: Champion the development of new technologies and process improvements to enhance transfer case durability, quality, and manufacturing efficiency.
• Compliance: Ensure all activities adhere to IATF quality standards, Magna's corporate constitution, and rigorous safety/environmental policies.

Requirements and Qualifications:

• Bachelor's degree in Mechanical /Electrical Engineering.
• 5+ years' experience in automotive Driveline/Powertrain Design /Manufacturing.
• Strong Problem solving skills like 8D's 5whys, fishbone etc.
• Ability to interpret warranty data from various customers.
• Six Sigma / RedX Black Belt - preferred.
• Strong communication skills - oral, written, interpersonal.
• High computer proficiency with Microsoft Office.
• Ability to predict and project data based on available sample data
• Ability to use Minitab and MS Office is a plus.
• Ability to multitask and respond to customer needs at a moment's notice.
• Strong problem resolution/solving skills.
• Knowledge of Design/Process PFMEA and Manufacturing Control Plans.

Magna Standards:

• Practice and maintain integrity while following Magna's Charter and Constitution.
• Follow Magna's Code of Conduct and Ethics and related compliance policies.
• Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (IATF 16949).
• Drive the development of new technologies to improve quality, efficiency and reduce cost.
• Comply with safety policies and procedures to ensure duties of self are performed in a safe manner.
• Health & Safety responsibilities:
  • Understand applicable Environmental, Health & Safety policies and procedures in the workplace.
  • Report unsafe conditions immediately.
  • Report injuries, accidents, illnesses, near misses, property damage immediately.
  • Follow safety rules.
  • Comply with requirements for the use or operation of machines or equipment.
  • Comply with Personal Protective Equipment (PPE) requirements.
• Create a positive work environment by demonstrating and sharing functional/technical knowledge.
• Develop and maintain a responsive and cooperative working relationship with internal and external customers.
• Treat everyone with dignity, trust and respect.
• Complete additional duties and responsibilities as assigned.

The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Office Environment:
Office environment; 20% Travel required
While working in this environment, the employee will be exposed to machinery, moving equipment and material, moderate noise, airborne particles, fumes and various levels of temperature created by the manufacturing process.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening Disclosure
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Worker Type:
Regular / Permanent
Group:
Magna Powertrain