Technology and Operations Communications, Director

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department: Technology and Operations Communications, Director/Internal Communications

This role leads and executes the planning, writing, editing, designing, disseminating and optimization of high quality content that supports strategic initiatives and differentiates the organization. It is accountable for developing engaging, multi-platform content across thought leadership, social media, and internal communications.

This role serves as a senior communications leader for Technology, Operations and Data—representing more than half of the organization—and plays a critical role in shaping how these functions are understood internally and externally. It partners closely with senior executives to translate complex topics—such as AI, technology strategy and foundational initiatives—into clear, compelling narratives.

The role leads the development and execution of integrated communications strategies and campaigns around enterprise priorities, including AI, technology innovation and operational transformation. It acts as a trusted advisor to senior leaders, providing counsel on messaging, issues, crisis scenarios and evolving developments related to technology, operations and data.

This position also drives a thoughtful, multi-channel executive visibility strategy, elevating leadership presence across internal, social and relevant external channels to strengthen reputation and thought leadership.

Provides leadership to managers and professional staff and is accountable for the performance and results of multiple related teams.

The key responsibilities of the role include:
•    Develops strategic plans and sets priorities aligned to enterprise direction, with a strong focus on Technology, Operations and Data communications; ensures execution against goals.
•    Acts as the lead communications partner for senior executives across Technology, Operations and Data, providing strategic counsel on messaging, positioning and stakeholder engagement.
•    Leads the development and execution of integrated communications campaigns tied to enterprise priorities, including AI, technology strategy, foundational initiatives and transformation efforts.
•    Translates complex technical and operational topics into clear, compelling and accessible messaging for a range of audiences, including partners, clients, media and industry stakeholders.
•    Maintains strong awareness of emerging industry developments and trends, proactively shaping messaging and advising leadership on how to respond quickly and effectively to evolving issues.
•    Advises leadership on issues management and crisis communications, particularly those related to technology, operations, data and cybersecurity, ensuring timely, coordinated and effective messaging.
•    Develops and executes a multi-channel executive visibility strategy, spanning internal communications, social media and relevant external platforms to elevate leadership presence and thought leadership.
•    Prepares and oversees development of executive-level materials, including board presentations, partner Town Hall decks, keynote speeches, fireside chat talking points and other leadership communications.
•    Leads the development of engaging content tailored across platforms, including thought leadership, sales collateral, social media, digital marketing, media relations, video production, client communications and internal communications.
•    Plans, develops and implements communication strategies, messaging and creative execution.
•    Drives performance of content strategy through measurement and insights; ensures alignment with brand and business priorities.
•    Works closely with leadership and subject matter experts to deliver high-impact communications programs.
•    Ensures consistency of messaging and brand across all communications globally.
•    Leads and develops teams, managing performance, resourcing and priorities aligned to business needs.
•    Stays current on industry trends, particularly in AI, emerging technologies and data-driven communications.

Skills/Qualifications:
•    Requires 10-12 years of relevant experience in communications, content strategy or a related field. 
•    Deep expertise in communications and content strategy, with the ability to translate complex topics into clear, compelling narratives.
•    Strong knowledge of—and curiosity about—emerging industry issues across technology, operations and data, with the ability to stay ahead of developments, assess implications and determine how, when and to whom to respond.
•    Recent IT communications experience needed
•    Exceptional writing and editorial capability, with the ability to produce concise, impactful, creative and action-oriented content that resonates with audiences and drives engagement.
•    Proven ability to create compelling content across formats, including infographics, articles, headlines, video scripts and executive communications, with strong editorial judgment for what audiences will read, engage with and share.
•    Strong executive presence and ability to influence and advise senior leadership on messaging, positioning and communications strategy.
•    Excellent judgment and instincts in high-stakes, fast-moving or sensitive situations, including issues and crisis communications.
•    Strong ability to lead, communicate and collaborate across departments.
•    Established people leader with a track record of coaching talent, managing performance, and aligning team outcomes to strategic priorities.
•    Exceptional project management skills, with the ability to manage multiple priorities, navigate complexity and meet deadlines.
•    Strong organizational skills and ability to foster team creativity, collaboration and performance.
•    In-depth functional and industry knowledge, particularly supporting large, complex organizations.
•    Bachelor’s degree in Marketing, Communications, Journalism or a related field preferred.

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**Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working Model: Hybrid

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.