Technology Performance Senior Associate

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

RSM’s Management Consulting Technology Performance practice provides strategy and advisory services to help clients improve the overall effectiveness of their Technology & Digital functions.

We are seeking a Senior Associate to join our team. In this role, you will support client engagements across a range of industries while gaining hands-on experience working directly with client stakeholders and senior members of the engagement team. You will contribute significantly to project delivery, support assessments, and help develop insights and recommendations, all within a collaborative and development-focused team environment.

Responsibilities

• Support clients in their digital transformation initiatives, including digital strategy development, assessments, and roadmap activities
• Assist with evaluating IT organizations, processes, and capabilities to identify opportunities for optimization
• Conduct technology and process assessments, gather data, and analyze findings to support project deliverables
• Document business processes, requirements, pain points, and improvement opportunities
• Support the creation of client-ready materials such as reports, presentations, and recommendations
• Collaborate closely with engagement managers, directors, and client stakeholders to execute project tasks
• Facilitate meetings and workshops to capture requirements and insights
• Perform user acceptance testing and support technology implementation activities
• Contribute to the development of target operating models and process improvement recommendations
• Assist with research on emerging technologies, industry trends, and best practices
• Leverage AI tools (e.g., Copilot) to improve productivity, enhance deliverable quality, and support analysis
• Apply critical thinking to evaluate and validate AI-generated outputs for accuracy and relevance
• Incorporate AI-enabled approaches into daily workflows, research, and client deliverables where appropriate
• Continuously learn and build familiarity with RSM’s service offerings to enhance client value
• Participate in project planning activities and help track progress against milestones
• Maintain well-organized documentation and strong communication across cross-functional teams

Basic Qualifications

• 2+ years of experience in technology consulting, digital transformation, process analysis, IT operations, or related fields
• Working knowledge of ERP, CRM, CPM, or other enterprise platforms
• Exposure to technology implementations, SaaS/cloud migrations, or digital enablement initiatives
• Understanding of IT application lifecycle concepts and general IT controls
• Experience supporting technology/process assessments or operating model discussions
• Strong analytical, critical thinking, and problem-solving skills
• Excellent communication and documentation capabilities
• Strong organization, time management, and ability to manage multiple workstreams in a fast-paced environment
• Proficiency with Microsoft Project, Visio, PowerPoint, Word; basic familiarity with databases such as SQL or Access is a plus
• Demonstrated ability to leverage AI tools (e.g., ChatGPT, Copilot) to improve productivity and quality of work
• Strong understanding of AI limitations, risks, and responsible use practices
• Ability to critically evaluate and validate AI-generated outputs
• Experience integrating AI into daily workflows and business processes

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.