Technology Product Analyst

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C., is looking for a Product Technology Analyst to join our Information Technology Services (ITS) team in our Chicago office. Our ITS unit provides technology strategy delivered via tactical specialty areas to help association clients best leverage technology to meet their organization's operational and strategic goals.
The Product Technology Analyst is a product-focused technology professional with experience supporting commercial off-the-shelf (COTS) SaaS platforms in the association management space. In this role, the analyst builds strong client relationships, serves as a subject matter expert across key platforms, and supports both implementations and the ongoing optimization of existing solutions.

This role partners closely with clients, vendors, and internal teams to ensure platforms are effectively selected, implemented, and enhanced to drive measurable business value. The Product Technology Analyst reports to the Senior Product Support Manager and plays a key role in shaping how technology solutions are delivered across our client organizations.

At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.

 

Basic Qualifications:

Preferred Qualifications:  

 

Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

 

Smithbucklin is a hybrid work environment with in-office days established as Monday, Tuesday, and Thursday.  Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.
 
Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations. The expected pay for this role is $70,000-$90,000.

 

Equal Employment Opportunity
At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.