Provides Tier 1 telecommunications and IT support through phone and service desk channels. Troubleshoots hardware, software, networking, mobile devices, phone systems, internet, Wi-Fi, and voice services; manages user accounts and system access; documents tickets, time, resolutions, and system changes; coordinates with vendors and carriers; supports hardware swaps, onboarding, community transitions, and telecommunications projects while meeting SLAs.
Company Description
Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork.In this leadership role you will be responsible for providing the Regional Directors of Operations and Executive Directors sales and marketing expertise to support their occupancy growth initiatives. This position provides hands on sales expertise for the appointed communities and partners with RDO’s on setting the strategies established for the communities in the area, highlighting focus areas and managing the strategy of the area.
Job DescriptionPay Rate: $32.5/hour
- Providing on-demand phone support through the call center to address immediate technical inquiries and issues from end users.
- Accurately recording time spent on tasks within the Service Desk platform to ensure efficient tracking and resolution of support tickets.
- Utilizing Intervals for recording time spent on various tasks and projects, maintaining detailed records of work activities.
- Resolving telecommunications issues or problems promptly to ensure uninterrupted connectivity and functionality.
- Initiating communication with vendors, including internet carriers and bulk TV providers, to address technical issues and coordinate service provision.
- Participating in acquisitions and dispositions of communities in person, involving travel as necessary to provide on-site technical support and facilitate smooth transitions.
- Adhering to predefined Service Level Agreement (SLA) agreements to ensure timely resolution of daily tickets and maintain customer satisfaction.
- Conducting follow-up with end users to ensure their satisfaction with the resolution of technical issues.
- Collaborating with various teams to restore service, identify and resolve issues, and document all resolutions effectively.
- Supporting and maintaining systems, including account and user management for various web-based tools.
- Undertaking IT project and task-related functions, which may include data entry and hardware swap-outs.
- Documenting system changes and escalating any significant changes to Tier 3 for approval.
- Consulting with end users to determine system needs or requirements before initiating hardware swaps post-troubleshooting.
- Assisting new employees with first-time login procedures and addressing day-one-related questions.
- Providing support for mobile devices and phones, as well as for phone systems and wireline voice services, internet/data circuits, and networking-related issues impacting calling or internet/WiFi performance or outages.
- Working alongside the Telecommunications Manager and IT Project Manager on telecommunications-related project needs to include vendor/carrier coordination/management, equipment ordering, and other tasks as needed.
- Performing any other duties as assigned to meet the needs of the organization.
- Associates degree and above is preferred.
- 0-3 years experience with various computer related technologies and systems. Fundamental understanding of hardware and software installation and troubleshooting in a desktop computing environment. Network connectivity, PC software and operating systems. Customer service experience is highly recommended.
- Must have technical competency in operating systems, user hardware and accessories, office products, networking skills, server management skills, Imaging experience, mobile device support, user account management, telecommunications support.
- Team player and good personality, works well on their own, quick learner and self-motivated, punctual, ability to provide updates regularly.
- Good phone etiquette with end users.
Additional Information
Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.
Senior Lifestyle Chicago, Illinois, USA Office
Chicago, IL, United States
Similar Jobs
Information Technology • Consulting
Provides on-site AV/VTC, telecommunications, unified communications, conference-room, event, voice/video/data, and cabling support at Scott AFB. Responsibilities include maintaining and troubleshooting VTC systems, Microsoft Teams and conference-room technology, supporting meetings and events, managing service incidents, coordinating with DoD network administrators, and installing or testing telecommunications cabling. Requires U.S. citizenship, Secret clearance or higher, a high school diploma, and at least two years of relevant experience.
Top Skills:
Cisco VtcCrestronDisaDodnetGvsMicrosoft TeamsMulti-Point Control UnitStructured Copper Cabling
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Leads federal mergers and acquisitions tax engagements involving corporate M&A, private equity, restructuring, bankruptcy, insolvency, due diligence, tax modeling, and transaction structuring. Manages major projects, improves processes, advises senior clients, interprets complex tax regulations, develops financial models, mentors teams, builds client relationships, and provides strategic input on business initiatives.
Top Skills:
Data Visualization Tools
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Supports commercial due diligence and deal strategy engagements by analyzing markets, customers, competitors, financial and operational models, and transaction risks. Develops fact-based insights, strategic recommendations, and client deliverables; manages workstreams, project milestones, stakeholder collaboration, and changing priorities. Mentors junior team members, builds client relationships, and contributes to value creation and go-to-market initiatives.
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
