Provide high-touch leisure and luxury travel planning: consult with clients, research destinations and suppliers, build customized itineraries, coordinate reservations and confirmations, manage changes and travel issues, maintain client and supplier records, and deliver responsive customer service throughout the travel lifecycle.
About the Role
We’re looking for a client-focused travel professional to help plan, coordinate, and manage travel experiences for leisure, hospitality, and destination-based clients. This role is ideal for someone who enjoys building itineraries, coordinating hotel and resort bookings, handling client requests with urgency, and delivering a high-touch customer experience from inquiry through travel completion.
Depending on the client mix, this role may support vacation planning, destination research, hotel and resort recommendations, group travel coordination, itinerary management, and travel-related hospitality services.
- Consult with clients to understand travel preferences, budgets, timing, and destination goals
- Research destinations, hotels, resorts, tours, transportation, and travel experiences
- Build customized itineraries and travel recommendations based on client needs
- Coordinate reservations, booking details, confirmations, and pre-travel communications
- Manage booking changes, travel issues, and follow-up support with professionalism and speed
- Maintain accurate client notes, booking details, and supplier communications in internal systems
- Work with hotel, tour, transportation, and destination partners to support client travel needs
- Deliver a polished, responsive, service-oriented experience throughout the booking process
- Ability to learn travel advising, itinerary planning, hospitality coordination, reservations, tourism, or client-facing service roles
- Strong written and verbal communication skills
- Highly organized with strong attention to detail
- Comfortable managing multiple client requests and deadlines at once
- Ability to research destinations, compare options, and make thoughtful recommendations
- Learn how to use supplier platforms, or hospitality/travel systems
- Travel agency, hospitality, hotel, tourism, cruise, resort, event, or client services experience is a plus but not required
- Familiarity with leisure travel, luxury travel, destination planning, group travel, or hospitality operations
- Confidence working in a fast-paced environment with changing client needs
- Opportunity to support a growing travel and hospitality-focused business
- Client-facing role with variety across destinations, itineraries, and travel styles
- Collaborative environment with room to grow your travel and hospitality career
- Exposure to destination planning, hospitality coordination, and travel operations
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