UX Research Intern – Voice of Customer (VOC)

Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative insurtech companies in the world.

The Opportunity

Root’s 11-week UX Research Internship offers the opportunity to advance customer insights for a new loyalty program. Working in close partnership with a Product Designer, you’ll conduct research, develop program strategies, and test concepts to create an experience that builds long-term engagement with Root. This role is perfect for someone who wants to combine customer empathy with structured research methods to shape meaningful product direction.

Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

Salary Range: $23 - $35/hr
Internship dates: June 2026 – August 2026
Please Note: We are unable to do OPT and CPT work authorization

How You Will Make an Impact

• Conduct competitive analysis and landscape research of loyalty programs in insurance and beyond
• Partner with stakeholders to gather requirements and shape loyalty program strategy
• Lead user interviews, surveys, and usability testing to evaluate concepts and refine direction
• Synthesize research insights into clear opportunities and recommendations for design and product strategy
  

What You Will Need to Succeed

• Currently pursuing a Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Sociology, or a related field (graduating between late 2026 and late 2027 preferred)
• Demonstrable knowledge of UX research methods and customer insight synthesis
• Experience with usability testing, stakeholder interviews, and customer journey mapping
• Strong communicator and storyteller with the ability to translate insights into actionable direction

As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.

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