Contact existing dealership customers to discuss vehicle upgrade and trade opportunities, review ownership and equity, educate on incentives, schedule appointments, follow up via phone/text/email/CRM, maintain records, collaborate with sales team, and meet performance goals while delivering excellent customer service.
Vehicle Exchange Specialist Accelerate Your Career With Advantage Chevrolet of Bridgeview!
Advantage Chevrolet of Bridgeview is seeking an energetic, customer-focused Vehicle Exchange Specialist to join our growing team. In this role, you will help current customers explore opportunities to upgrade their vehicles while delivering an exceptional customer experience.
If you enjoy talking with people, building relationships, and helping customers find solutions that meet their needs, we want to meet you!
Responsibilities- Contact current dealership customers regarding vehicle upgrade and exchange opportunities.
- Review customer vehicle ownership and equity positions.
- Educate customers on the benefits of newer models, available incentives, and special programs.
- Schedule appointments for customers interested in trading or upgrading their vehicles.
- Follow up with customers via phone, text, email, and CRM systems.
- Maintain accurate customer records and communication logs.
- Work closely with the sales team and management to maximize customer opportunities.
- Meet and exceed daily, weekly, and monthly performance goals.
- Deliver outstanding customer service throughout the exchange process.
- Excellent communication and interpersonal skills.
- Strong customer service mindset.
- Positive attitude with a professional appearance and demeanor.
- Ability to multitask and stay organized in a fast-paced environment.
- Comfortable making outbound calls and following up with customers.
- Basic computer and CRM experience preferred.
- Self-motivated with a desire to succeed.
Automotive, Sales, Service, BDC experience is a plus, but not required. We are willing to train the right candidate.
Benefits- Competitive hourly pay plus bonus opportunities.
- Paid training.
- Career growth and advancement opportunities.
- Medical, dental, and vision insurance.
- Supportive and team-oriented work environment.
At Advantage Chevrolet of Bridgeview, we believe our employees are the key to our success. We provide the tools, training, and support needed to build a rewarding career while delivering an outstanding experience to our customers.
Apply Today!Start your career with a dealership that values growth, teamwork, and customer satisfaction.
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