Vendor Relationship Representative

What You'll Do:

• Develop and maintain positive vendor relations to ensure superior customer satisfaction
• Receive and handle customer calls and email requests for services
• Manage the scheduling and completion of all services assigned by customers
• Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
• Identify, research and resolve customer issues using the company’s web-based systems and databases
•  Source new vendors to perform required services, as needed
•  Resolve or escalate all disputes or un-satisfied service confirmations
• Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
• Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person
• Enter information into our database and ensure consistency and accuracy
• Be able to educate clients on the benefits of the Lessen service offering
• Resolve most/all client and Affiliate issues without escalation
• Remain on the queue and address all requests
• Provide creative solutions to meet client needs and maximize value
• Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client
• Provide management with recommendations to changes in procedures, as needed

You Should Have:

• Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook
• 3+ years work experience
• Account Management experience a plus