What You'll Do:
Interview, identify and qualify new vendors in assigned market and service lines; establish and grow relationships with vendors through direct communication to achieve seamless, high-quality service and advantageous pricing
Negotiate pricing and service terms with vendors for contracted services while maintaining margin requirements
Communicate with vendors on insurance and other compliance requirements; ensure vendor meets the minimum requirements to work for the Company
Ensure proper and timely onboarding of new client accounts; initiate the recurrence of existing seasonal accounts
Analyze opportunities and risks with vendors and vendor onboarding team; recommends resolution to leadership
Analyze location alignment and capacity opportunities; recommends improvements to leadership
Understand varying scopes of work of our clients and convey those requirements to vendors
Establish and grow relationships with vendors
Take ownership of complex issues escalated by the client independently and with a sense of urgency; maintains responsibility for ultimate resolution and escalates the most consequential issues to department leadership with actionable recommendations for solutions
Work with operations team to identify and terminate underperforming vendors
Foster a positive team environment
Ensure confidentiality and accuracy of internal and external data
Perform ad-hoc projects and other duties as assigned
Must be available to adjust work schedule during high peak periods when necessary
Travel, as needed, to meet vendors and assess and identify opportunities of growth or improvement of processes (potential travel of 10%)
What You Need:
Excellent Microsoft product skills - high-level experience with Excel and Word required
Experience/ability to setup/lead meetings or plan remote business events required
Bachelor’s degree or related experience
Experience in Facilities, Supply chain, or Procurement preferred
3-5 years customer service or related experience preferred
Role Specific Skills
Qualifications
Minimum Qualifications
Other Relevant Qualifications
Lessen LLC Chicago, Illinois, USA Office
Lessen LLC Chicago, IL Office
203 N. LaSalle St., Suite 2200, Chicago, IL, United States, 60601
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