The Vice President, Partners & Channels is responsible for activating and scaling strategic partnerships into measurable commercial outcomes, collaborating closely with sales leadership to drive revenue through integrated partner strategies.
What is PerfectServe?
Role SummaryPerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.
Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.
Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:
- In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
- PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.
At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward.
If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place!
If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place!
The Vice President, Partners & Channels is responsible for activating and scaling strategic partnerships into measurable commercial outcomes at PerfectServe. Reporting to the Chief Revenue Officer, this role works in close partnership with the Chief Strategy Officer, who leads partner origination and external engagement.
This role is accountable for ensuring partnerships are effectively integrated into go to market execution and deliver partner sourced and partner influenced pipeline and revenue. The focus at this stage is on building repeatable, high impact partner motions that drive growth across PerfectServe’s healthcare customer base.
Key Responsibilities- Own partner activation and commercialization, translating signed partnerships into clear commercial use cases, target accounts, and joint value propositions aligned to PerfectServe solutions
- Own partner sourced and partner influenced pipeline and revenue in partnership with Sales leadership, with defined contribution targets
- Engage directly in priority deals to establish and scale partner driven sales motions within provider and healthcare environments
- Build and codify repeatable partner playbooks, including when to engage partners, how to position joint value, and how to execute across the sales cycle
- Embed partners into core Sales workflows to drive consistent adoption and impact across the go to market organization
- Enable Sales teams with clear guidance, training, and support on partner engagement, including account planning and deal strategy
- Develop and deliver partner training, enablement, and collateral to support scale, particularly across reseller and channel partners
- Ensure partners are equipped with clear messaging, demo narratives, and materials required to effectively represent PerfectServe in market
- Partner with Marketing to execute targeted joint initiatives that generate qualified pipeline, while maintaining accountability for partner driven outcomes
- Partner with RevOps and Marketing Ops to track partner contribution, including pipeline creation, conversion rates, deal velocity, and revenue impact
- Establish and enforce clear rules of engagement between direct Sales and partners to drive alignment and reduce friction
- Introduce lightweight partner structures, including engagement models and incentives, to support scale based on proven success
- Build partner aligned demo narratives and improve partner and internal team demo proficiency to increase conversion and deal progression
- Establish a regular operating cadence with the CRO to provide readouts on partner performance, market feedback, and emerging opportunities
- Synthesize insights from Sales, customers, and partners to identify product gaps and market opportunities, informing future partnership sourcing priorities
- Partner sourced and partner influenced pipeline contribution, with defined percentage of total pipeline and bookings
- Number of partners generating at least three qualified opportunities per quarter
- Time from partnership agreement to first qualified opportunity and first closed deal
- Conversion rates of partner influenced opportunities compared to overall baseline
- Increase in average deal size and win rate for partner involved opportunities
- Sales adoption measured by partner engagement in qualified opportunities where relevant
- Improved demo effectiveness measured by demo to opportunity and demo to close conversion rates in partner involved deals
- Consistent executive visibility into partner performance and market insights through regular reporting and dashboards
- Clear pipeline of new partnership opportunities informed by structured field and customer feedback
- Chief Strategy Officer owns partner identification, prioritization, and deal formation; this role assumes ownership upon agreement and drives activation, execution, and revenue outcomes
- SVP of Marketing owns brand, messaging, and demand generation; this role partners on joint initiatives and collateral while retaining accountability for partner driven pipeline and revenue
- VP Commercial Strategy owns go to market strategy, segmentation, and growth prioritization; this role leverages those insights and provides feedback based on partner performance and market signals
- 7 or more years of experience in partnerships, channels, sales, or related commercial roles within a B2B healthcare or enterprise technology environment
- Proven track record of driving measurable revenue through partnerships and alliances
- Demonstrated ability to build from the ground up with limited resources, operating as both strategist and doer
- Experience influencing or carrying a revenue target
- Strong commercial acumen with the ability to engage in and progress complex deals
- Experience enabling partners and internal teams through training, collateral, and demo execution
- Ability to operate as a hands on leader in a growth stage organization
- Experience working cross functionally with Sales, Marketing, Product, and Operations
- Reports to Chief Revenue Officer
- Strategic partnership with Chief Strategy Officer
- Shared revenue responsibility tied to partner sourced and partner influenced pipeline and bookings
- Lean team initially, with responsibility to activate and prove the model through direct execution before scaling
- Focus on a targeted set of high value strategic partners aligned to PerfectServe growth priorities
Why Join PerfectServe?
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.
The base salary range begins at $170K USD, final compensation is structured individually based on scope and experience.. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.
Benefits:
- Remote first work environment
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K - with match and immediately vested.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
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