JPMorganChase
Vice President Securities Services Operations Transformation Manager
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Lead cross-functional operations transformation programs from strategic planning through execution. Responsibilities include developing roadmaps, managing milestones and RAID items, coordinating Business, Operations, and Technology stakeholders, defining OKRs and KPIs, analyzing operational data, building dashboards, managing governance, resolving conflicts, and delivering executive-ready artifacts. The role requires influencing senior stakeholders, driving measurable improvements in quality, cost, efficiency, and cycle time, and potentially assuming people-management responsibilities as the portfolio grows.
Join our dynamic team as a Program/Project Manager and lead transformative projects that shape the future of our industry! This is a unique opportunity to leverage your strategic vision and leadership skills to drive impactful initiatives and foster innovation. At our company, you'll find unparalleled career growth and mobility, empowering you to reach new heights in your professional journey. Collaborate with a talented team in a supportive environment that values creativity and excellence. Be part of a forward-thinking organization that offers competitive benefits and a culture of continuous learning and development.
As a Program/Project Manager within the Cross Product Change Services team, you will be a key driver in transforming strategic plans into tangible programs and projects, delivering impactful results across various business units. You will leverage your deep knowledge and expertise in project management to navigate complex issues, make informed decisions, and ensure the successful execution of programs. Your role will involve significant cross-functional collaboration, data analysis, and conflict management to align operations initiatives with business strategy. You will operate initially as an individual contributor with strong matrixed influence, people management responsibility may be added over time (12–24 months) as the transformation portfolio scales. Your ability to think strategically, adapt to change, and deliver excellent customer service will be crucial in this role.
Job responsibilities
As a Program/Project Manager within the Cross Product Change Services team, you will be a key driver in transforming strategic plans into tangible programs and projects, delivering impactful results across various business units. You will leverage your deep knowledge and expertise in project management to navigate complex issues, make informed decisions, and ensure the successful execution of programs. Your role will involve significant cross-functional collaboration, data analysis, and conflict management to align operations initiatives with business strategy. You will operate initially as an individual contributor with strong matrixed influence, people management responsibility may be added over time (12–24 months) as the transformation portfolio scales. Your ability to think strategically, adapt to change, and deliver excellent customer service will be crucial in this role.
Job responsibilities
- Lead the transformation of strategic plans into high-impact programs and projects, utilizing your expertise in project management and strategic thinking to deliver results across various business units
- Translate strategic goals into a multi-year roadmap and quarterly execution plans (milestones, runbooks, and measurable targets)
- Lead cross-functional coordination across Business, Operations, and Technology; embed in workstreams to drive decisions and delivery
- Partner with stakeholders to define priorities and requirements; translate them into clear scope, timelines, and acceptance criteria
- Engage with senior management and stakeholders, providing regular updates on program progress, and collaborating to resolve any arising issues
- Define and manage Objectives and Key Results (OKRs) across Quality / Cost / Time, including Key Performance Indicators (KPI)definitions, data sources, and accountability by workstream
- Build and maintain dashboards/scorecards; lead routine performance reviews to identify bottlenecks, quantify impact, and drive actions to closure
- Use operational data (e.g., activity/time, throughput, defects, cycle times) to prioritize highest-value interventions and track benefits realized
- Design and deliver scalable solutions across Operations that drive measurable value (quality, efficiency, cycle time)
- Own portfolio governance: Risk, assumption, issue, and dependency management (RAID) management, dependency mapping, delivery reporting cadence, and executive updates with clear decision asks
- Produce executive-ready artifacts throughout the lifecycle (business cases, process flows, gap analyses, governance packs, operating model documentation, future-state models, and stakeholder updates)
Required qualifications, capabilities, and skills
- 10+ years leading complex, multi-workstream transformation and program delivery initiatives with demonstrated success driving measurable outcomes across cross-functional stakeholders
- Strong program management discipline, including roadmap planning, milestone and critical path management, RAID management, governance forums, and timely escalation and resolution of blockers
- Strong analytical and problem-solving capability; able to structure ambiguity into clear options, recommendations, and executable delivery plans
- Proven ability to influence outcomes at all levels; able to navigate complex organizations to accelerate decisions, align stakeholders, and drive accountability
- Excellent written and verbal communication; able to produce crisp, executive-ready narratives, governance materials, and status reporting under tight timelines
- Demonstrated experience defining and driving OKRs and KPIs and key performance indicators, using data to manage performance and track benefits realization (quality, efficiency, and time to market)
- Demonstrated proficiency in data analysis and insight generation; able to interpret models, identify drivers, and provide continuous insight to improve program execution
- Proven conflict management capability: able to surface issues early, facilitate productive discussions, and create win-win solutions through collaboration and negotiation
- Advanced proficiency with common delivery and analytics tools, including Jira (delivery tracking, workflow hygiene, dashboards and filters), Confluence (documentation, operating model artifacts, governance packs), SharePoint (program repositories and stakeholder communications), Excel (trackers, objectives and key results rollups, analysis, scenario planning), and Tableau (key performance indicator dashboards and executive reporting)
Preferred qualifications, capabilities, and skills
- Alteryx — repeatable data preparation/automation workflows and operational analytics
- Integrate artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making
- Implement automation to streamline project workflows and increase operational efficiency
- Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies
- Mentor team members to support their professional growth and enhance project management capabilities
- Preferred experience supporting more than one CCB Operations Function/Line of Business
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
JPMorganChase Chicago, Illinois, USA Office
Chicago, IL, United States
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