Leads a 75-person technical operations organization spanning warehousing, equipment, technicians, engineering, and logistics. Owns operating plans, budgets, KPIs, safety, process improvement, equipment lifecycle management, inventory, maintenance, vendor relationships, routing, and delivery performance. Manages leaders, develops staffing and training programs, scales operational processes, and partners with executive leadership on strategy, technology, risk, and compliance.
Position Summary
Ansera is looking for a Vice President of Technical Operations to lead the teams and systems that keep our physical operations running — warehousing, equipment, technical field staff, and logistics. Reporting to the Chief Technical Officer, this leader will own end-to-end accountability for a technical operations organization of roughly 75 people, translating company strategy into safe, efficient, and reliable day-to-day execution. This is a step-up opportunity for a strong operations leader ready to take on a full P&L-adjacent, multi-function leadership role and build lasting processes, not just manage them.
This is a hybrid position based either at Ansera Boston or Chicago with regular travel to warehouse and field sites. We are seeking an operations leader with 7+ years of experience in audio-visual and lighting rental environments. In this role, you will oversee end-to-end operations across warehouse distribution, technical field operations, and logistics while providing direct people management to drive team success.
Key Responsibilities
Operational Leadership
- Own overall performance of technical operations — warehouse management, equipment operations, technician/engineering teams, and logistics — against safety, quality, cost, and service-level targets.
- Set and drive the annual operating plan for technical operations, including staffing levels, capital and equipment needs, and budget.
- Build and track KPIs/dashboards that give the CTO and executive team visibility into throughput, uptime, cost per unit, and service reliability.
- Identify and lead process improvement and automation initiatives that reduce cost and improve reliability across sites.
People & Team Management
- Directly manage a leadership team of warehouse, equipment, technical, and logistics managers; provide coaching, performance management, and succession planning for a ~75-person organization.
- Establish staffing plans, training programs, and career paths for technicians and engineers to build bench strength and reduce turnover.
- Champion a strong safety culture across warehouse floors, equipment operations, and field/logistics work.
Warehouse & Equipment Operations
- Oversee warehouse operations, including inventory accuracy, space utilization, receiving/shipping workflows, and warehouse management systems.
- Set standards and oversight for equipment operations, including preventive maintenance programs, uptime targets, and lifecycle/capital replacement planning.
- Partner with procurement/finance on equipment purchasing, vendor management, and total cost of ownership decisions.
Logistics
- Own logistics planning and execution, including carrier/vendor relationships, routing, and on-time delivery performance.
- Ensure logistics operations scale with business growth while controlling cost per shipment/mile.
Cross-Functional & Strategic
- Partner closely with the CTO and other executive leaders to align technical operations with broader company strategy and technology roadmap.
- Represent technical operations in company-wide planning, budgeting, and risk/compliance discussions.
- Evaluate and recommend new tools, systems, or vendors that improve operational visibility and efficiency.
- 7–10+ years of experience in audio visual, lighting, and rental operations spanning warehouse/distribution, equipment or technical field operations, and logistics, including direct people management.
- Proven track record managing multi-function or multi-site teams of comparable size (~50–100+ employees).
- Strong operational and financial acumen — comfortable owning a budget, building KPIs, and reporting results to executive leadership.
- Experience managing technicians/engineers and equipment-heavy operations; familiarity with maintenance programs and equipment lifecycle management is a plus.
- Working knowledge of equipment rental systems, staffing management systems, logistics/transportation management systems, and general operational technology.
- Demonstrated ability to build and scale processes, not just run existing ones — this role is a step up to VP-level ownership.
- Strong communication skills, with experience presenting to and partnering with senior/executive leadership.
Similar Jobs
Digital Media • Information Technology • News + Entertainment
Develops and operates centralized cybersecurity data pipelines, ETL processes, dashboards, and compliance reporting. Administers Splunk Enterprise and Enterprise Security, integrates cloud, application, vulnerability, asset, and AI security data, and defines risk prioritization models and remediation SLAs. The role monitors remediation performance, improves data quality, automates audit evidence collection, supports AWS security analytics, and communicates actionable risk insights to technical and executive stakeholders.
Top Skills:
AWSBusiness IntelligenceCyber Asset Attack Surface Management (Caasm)ETLSecurity Data PipelinesSplunk EnterpriseSplunk Enterprise SecuritySplunk Smartstore
eCommerce • Information Technology • Retail • Industrial
Design, build, test, deploy, and support scalable software for Grainger’s customer order platform, including cart, pricing, freight, tax, payment, and invoicing capabilities. Partner with engineers, architects, analysts, stakeholders, and product managers to deliver maintainable solutions. Implement CI/CD and engineering best practices, participate in Agile development, solve complex technical problems, and mentor junior engineers.
Top Skills:
AgileCi/CdDevOpsDistributed SystemsHttp ApisScrum
eCommerce • Information Technology • Retail • Industrial
Lead backend software engineering for high-scale customer order applications handling carts, pricing, freight, taxes, payments, and invoicing. Design and deliver maintainable distributed systems, support continuous delivery, troubleshoot production issues, mentor developers, conduct code reviews, lead knowledge sharing, and partner with product, architecture, and IT management stakeholders.
Top Skills:
AgileDevOpsDistributed SystemsHttp ApisScrum
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
