Build trusted relationships with VIP players, deliver personalized promotions and experiences, manage promotional budgets, support customer events, improve engagement and loyalty, and follow VIP and responsible gaming policies. The role requires analyzing trends, working collaboratively in a fast-paced environment, traveling, working nights and weekends, and obtaining a state gaming license.
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
Create unforgettable experiences and strengthen the connection with our players. As a VIP Service Representative, you'll provide the best-in-class services to our most valuable customers and share the latest promotions and personalized offers. In this role, you'll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our players and foster long-term loyalty.
What You'll Do
What You'll Bring
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 64,000.00 USD - 80,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The Crown Is Yours
Create unforgettable experiences and strengthen the connection with our players. As a VIP Service Representative, you'll provide the best-in-class services to our most valuable customers and share the latest promotions and personalized offers. In this role, you'll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our players and foster long-term loyalty.
What You'll Do
- Build strong, authentic, and trusted player relationships while identifying opportunities to elevate the customer experience.
- Participate in customer events to elevate our brand and increase customer engagement.
- Effectively distribute an allotted promotional budget amongst our VIP players.
- Proactively champion best-in-class customer experiences.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
What You'll Bring
- Bachelor's degree in a related field or relevant experience.
- At least 1 year of experience in a sales or account management role.
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
- Ability to analyze data and trends to make quick and confident decisions.
- Willingness to travel and work nights and weekends.
- Must be able to obtain and maintain required State Gaming License.
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 64,000.00 USD - 80,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Build and manage relationships with high-value players, driving revenue, loyalty, and brand advocacy. Responsibilities include coordinating communications and local events, responding to escalations, promoting gaming offerings, gathering player feedback, monitoring market trends, and following VIP and responsible gaming policies.
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Own the strategy and roadmap for fraud risk case resolution, including AI-assisted review, automation, self-service, and case management. Partner with Risk Operations, Engineering, Data Science, Analytics, and Compliance to define scalable workflows, requirements, metrics, auditability, and resolution paths. Use operational data to improve automation, decision quality, workload reduction, customer self-service, and cost while supporting regulated risk processes such as anti-money laundering and Responsible Gaming.
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Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
Build and manage relationships with high-value players through communications, events, promotions, and issue escalation. Drive revenue, loyalty, and brand advocacy by understanding player needs, providing feedback to improve the platform, and following VIP and responsible gaming policies. The role requires customer-facing or account management experience, analytical decision-making, gaming licensure, and flexibility for travel, nights, and weekends.
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