VP of Delivery Operations

VP of Delivery Operations
Location: Chicago, IL (Hybrid)
Type: Full-Time
Base Salary Range: $170,000 - $200,000
Bonus Eligibility: Up to ~20%
Actual salary will be commensurate with experience and qualifications
Reports to: CEO
About the Role
Adage Technologies is seeking a strategic and people-focused Vice President of Operations to lead our global delivery organization. This is a high-impact leadership role responsible for overseeing how we deliver work to clients - from planning and execution through operational oversight and long-term scalability.
As VP of Operations, you will drive alignment across project execution, operational performance, and client satisfaction. You'll work closely with cross-functional leaders to strengthen our delivery processes, mentor managers across regions, and ensure teams have the structure and support needed to succeed.
This role is ideal for a leader who thrives on building systems, empowering people, and scaling operational excellence across borders.
About Us
Adage is a digital services firm with 120 employees across the U.S. and Latin America. We specialize in custom software development, ecommerce platforms, content management systems, and AI solutions, primarily within the Microsoft technology stack. With over 20 years in the industry, we've built a reputation for delivering exceptional results and building long-term client relationships. Learn more at www.adagetech.com.
What You'll Do
1. Lead and Manage Delivery Services

• Oversee all client-facing delivery functions
• Ensure successful, on-time, and on-budget execution of all projects.
• Standardize and optimize delivery processes across teams.
• Foster a culture of accountability, continuous improvement, and operational excellence.

2. Ensure Service Excellence & Client Satisfaction

• Build systems and feedback loops to ensure a high level of client satisfaction (NPS/CSAT).
• Serve as executive sponsor for key client accounts.
• Lead resolution of complex client issues with a solution-oriented mindset.
• Champion quality across all delivered work and solutions.

3. Optimize Operational Efficiency & Profitability

• Lead resource planning and utilization to meet delivery and margin goals.
• Implement automation and tools to improve scalability and productivity.
• Manage the annual delivery operating budget.
• Track and act on key delivery and financial metrics.

4. Talent Management & Leadership Development

• Lead, coach, and support Directors and Managers across delivery functions.
• Attract and retain top talent in the U.S. and Colombia.
• Build a strong, collaborative, multicultural, and hybrid-friendly culture.
• Develop performance systems, career pathing, and team growth programs.

What You Bring

• 10+ years of leadership experience in digital delivery, software engineering, or technical consulting.
• A proven track record of managing cross-functional delivery teams in a fast-paced environment.
• Deep understanding of project lifecycle management, client delivery, and business operations.
• Experience mentoring senior leaders and building global teams.
• Data-driven, strategic mindset with a focus on outcomes, scalability, and efficiency.
• Excellent communication and relationship-building skills, both internally and with clients.

Why Join Adage?

• Collaborate with smart, motivated teams across North and South America
• Work in a company that values culture, autonomy, and innovation
• Influence key strategic initiatives and directly impact growth
• Competitive compensation and performance-based bonus
• Opportunities to grow within a high-performing leadership team

Ready to apply?
Submit your resume