Web Engineer II, API Gateway Engineer (L09)

Job Description:

Job Title: Web Engineer II, API Gateway Engineer (L09)

Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities for all to take up leadership roles

Organization Overview

Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards.

 The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day-to-day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year.

Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering Team is the place to be.

Role Summary/Purpose:
The API Gateway Engineer is responsible for developing, automating, and enhancing enterprise API Gateway capabilities across Synchrony. This role supports secure, scalable, and reliable API integrations by strengthening gateway policies, tooling, and platform functionality. The engineer also provides architectural guidance to application teams, promotes API Gateway and REST best practices, and helps drive consistency across RESTful, microservices, and SOA-based environments.

Key Responsibilities:

• Develop, enhance, and maintain enterprise API Gateway tooling, shared components, and policies, ensuring all changes are thoroughly tested and validated before production deployment and post deployment support.

• Design and implement REST APIs and API specifications using JSON and YAML

• Support enterprise-wide improvements in API logging, security, authentication, authorization, and error handling

• Build and maintain API Gateway engineering enablers, including service callouts, policy tuning, and automation

• Provide architectural guidance on API Gateway usage, REST best practices, and microservices/SOA integration

• Work with Java Spring, Node.js, JavaScript, and XML-based technologies

• Apply DevOps and CI/CD practices using tools such as Jenkins, Nexus, CloudBees, and Bitbucket

• Implement and support API Gateway security controls, including OAuth 2.0, JWT, SAML, API keys, and cryptography-related requirements

• Strengthen platform reliability through proactive monitoring, observability, and alerting using tools such as Splunk and New Relic

• Participate in Agile and SAFe ceremonies, including refinement, planning, daily standups, backlog grooming, and reviews

• Analyze production issues, perform root cause analysis, and implement sustainable fixes

Qualifications/Requirements:

• Bachelor's degree and  minimum 3+ years of experience in technology with hands-on Apigee or any other enterprise API Gateway experience

• Working knowledge of Apigee experience, including Apigee X or Apigee Edge is preferred and willingness to build deeper hands-on experience

• Sound Understanding of RESTful API design, SOAP APIs, and API specifications such as OpenAPI/Swagger

• Practical knowledge  of API security protocols, including OAuth 2.0, JWT, SAML, and API keys

• Experience and implementing designing secure, scalable, high-performance APIs and managing Apigee security policies for compliance.

• Technical proficiency in Java Spring, Node.js, JavaScript, and XML
  Experience with CI/CD and DevOps practices and related tools such as Jenkins, Nexus, CloudBees, and Bitbucket

• Familiarity with cloud environments and API Gateway integration patterns

• Strong analytical, problem-solving, communication, and cross-functional collaboration skills

Desired Characteristics:

• Familiarity with core Apigee capabilities, including policy configuration, shared services, and standard operational best practices

• Strong interpersonal skills with the ability to influence team members and stakeholders

• Ability to communicate technical concepts clearly to both technical and non-technical audiences

• Intellectual curiosity, genuine interest in understanding how systems work end-to-end 

• Adaptability to evolving engineering practices, including AI-assisted development tools and workflows

Work Timings: 2PM - 11PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)

We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.

Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L04+ Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

• L04+ Employees can apply

Level / Grade : 9

Job Family Group: