Remote WHMCS Support Manager responsible for developing and maintaining WHMCS modules, templates, and integrations; ensuring billing data accuracy; managing ETL into a web hosting data warehouse (PostgreSQL/MySQL); and driving BI reporting and custom reporting code (Java/Angular). Collaborates with Billing, IT, and analysts to build reports and optimize database performance.
This is a remote position.
- Develop and maintain different WHMCS modules and 3rd party integrations, after market add on's, aligning with the business Product Roadmaps
- Update WHMCS TPL templates and implement coding changes to enhance functionality and user experience
- Create hooks to connect the WHMCS billing system with external tools, software, and services for seamless integration
- Take ownership of ensuring data accuracy within WHMCS by collaborating closely with the Billing and IT teams
- Conduct thorough research to identify and resolve issues, bugs, and data inaccuracies within the billing system
- Manage data replication and translation processes from the billing system into our data warehouse
- Assist business analysts in organizing data and developing tools for building comprehensive business reports
- Pull data from various sources, such as Billing, Ticket, Chat, and Phone systems, into the Web Hosting Data Warehouse using ETL (Extract, Transform, Load) jobs
- Assume responsibility for the Data Warehouse database, ensuring its integrity and optimizing its performance in PostgreSQL and MySQL
- Drive Business Intelligence Reporting efforts by extracting relevant data from the data warehouse into BI reporting tools like Zeppelin or others
- Perform custom coding to extend the functionality of reporting tools using Java and Angular
Requirements
- Strong experience in web hosting services, with hands-on experience in WHMCS administration (a must).
- Experience maintaining and building WHMCS modules and 3rd party and API integrations.
- Proficiency in PHP and CSS coding, with a solid understanding of web development principles
- Familiarity with both front-end and back-end coding languages, development frameworks, as well as WordPress
- Knowledge of business intelligence concepts and reporting tools is a plus
Benefits
- This is a remote job. You can work from anywhere as long as you adhere to the assigned work time schedules. Note: We use remote/digital time cards and tracking.
- We offer a competitive compensation package that values you and your unique skill sets. Depending on the region you live in and the amount of hands on and proven experience you have, your compensation will commensurate with that.
- Career advancement & professional development opportunities to help you reach your full potential.
- Flexible work arrangements to support work/life balance.
- In the USA, we offer Health and Medical, 401k contributions, vacation periods and bonus trips to southern destinations based on performance metrics achieved, goals attained and customer satisfaction ratings.
- Outside of the USA, we offer medical and health assistance where allowable, bonus funds for achievements on performance metrics, goals attained and customer satisfaction ratings.
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