Own a portfolio of mid-market SaaS customers, driving platform adoption, retention, expansion, and renewal outcomes. Train customers, advise on research design, support qualitative research projects, identify account risks, and develop mitigation plans. Partner with sales, renewals, product, engineering, and research teams to uncover growth opportunities and improve the platform. Travel up to 10% for customer visits, training, relationship building, and feedback gathering.

Support Dscout clients in designing, recruiting, fielding, analyzing, and managing user research projects on the platform. Train clients on platform features, recommend research methodologies, create educational materials, assist with billing and administration, support research participants, and communicate client feedback internally to improve the product. The role requires strong client service, project management, user research knowledge, qualitative analysis skills, organization, empathy, and technical curiosity.