Top Customer Success & Experience Jobs in Chicago, IL

Supports client management operations by coordinating projects, tracking metrics, preparing client-facing materials, facilitating meetings, and resolving escalations. Collaborates with laboratory, order processing, finance, and customer success teams to keep samples, budgets, and timelines on track. Maintains organized documentation and contributes to internal initiatives, product improvements, resources, guidelines, and SOPs.

The role involves managing customer inquiries, coordinating with labs, maintaining relationships, and ensuring high customer satisfaction in a healthcare setting.

Manage oncology account engagement lifecycles by analyzing health metrics, identifying workflow bottlenecks, developing solutions with healthcare customers, leading business reviews and training, creating account collateral, and tracking adoption and outcomes. The role involves collaboration with physicians, care teams, pathologists, sales, and internal field teams, plus quarterly client site visits and internal company on-sites.

Leads metrics-driven strategies for high-value oncology accounts across investigation, intervention, and monitoring phases. Analyzes account data, identifies operational improvements, conducts business reviews, manages client enablement, and serves as a liaison among clinical, pathology, sales, and internal teams. Mentors Associates, develops scalable client deliverables using AI tools, and conducts quarterly client site visits. Requires scientific knowledge, analytics, account and project management, healthcare change management, and cross-functional leadership.