Top Customer Success & Experience Jobs in Chicago, IL

Own and grow a portfolio of SMB customers by strengthening relationships, increasing product usage, identifying upsell and cross-sell opportunities, and supporting retention targets. Conduct data-driven business reviews and presentations, resolve account issues, coordinate product integrations, and collaborate with internal teams on go-to-market strategies. The role requires strong communication, prioritization, analytical, and customer relationship skills in a fast-growing travel management environment.

Manage a portfolio of SMB customers in North America to drive adoption, retention, upsell and cross-sell. Build strong client relationships, run data-driven business reviews, identify growth opportunities, coordinate product rollouts, and resolve account issues to maximize customer value and meet quarterly targets.

As a Senior Business Travel Consultant, you will manage travel bookings, provide customer support, ensure client satisfaction, and mentor junior team members, all while utilizing your GDS expertise.

The Senior Business Travel Consultant manages B2B travel bookings, ensuring high customer satisfaction through proactive solutions and support. Responsibilities include client communication, mentor junior staff, and maintaining service levels in a fast-paced environment.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Manage a high-value SMB portfolio to drive satisfaction, retention, and expansion. Perform consultative growth, run data-driven QBRs, advocate product adoption, solve recurring friction, lead cross-functional initiatives, and build scalable processes to improve team efficiency.