Top Customer Success & Experience Jobs in Chicago, IL

The Senior Business Travel Consultant manages B2B travel bookings, ensuring high customer satisfaction through proactive solutions and support. Responsibilities include client communication, mentor junior staff, and maintaining service levels in a fast-paced environment.

As a Senior Business Travel Consultant, you will manage travel bookings, provide customer support, ensure client satisfaction, and mentor junior team members, all while utilizing your GDS expertise.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Manage a portfolio of SMB customers in North America to drive retention, upsell and product adoption. Build relationships with key stakeholders, analyze usage data, deliver business reviews, coordinate internal teams for smooth roll-outs, and prioritize account growth and issue resolution to meet quarterly targets.