Top Edtech Customer Success & Experience Jobs in Chicago, IL

Provide technical support for Canvas LMS users, troubleshoot issues, manage tickets, and act as a liaison for escalated problems.

Manage post-sales journeys for SMB district accounts, ensuring customer satisfaction and driving renewals while collaborating across teams.

The Senior Technical Support Specialist provides product and technical support to customers, resolving complex issues, documenting processes, and collaborating with various teams to ensure customer satisfaction.

Manage strategic partnerships with major Texas school districts, driving customer adoption, retention, and mentoring team members while navigating complex educational dynamics.

The Curriculum Content Tester will review math, English, science, and social studies content for errors, ensure formatting matches designs, and document issues while collaborating with designers.

The Growth & Retention Account Executive drives business growth and customer success in PreK-12 education by managing relationships, executing territory plans, and ensuring product adoption and renewal success.

The Technical Support Engineer resolves customer support tickets, diagnoses technical issues related to email delivery, onboarding, and integrations, and escalates bugs while documenting solutions.

Assist students with the financial aid process, explaining options, determining eligibility, and ensuring compliance with regulations while providing excellent customer service.

The Customer Success Manager manages customer relationships, drives product adoption, monitors account health, and ensures renewal readiness through collaboration and regular check-ins.

The DEIA Impact Intern will assist in researching best practices, developing training resources, organizing DEIA events, and contributing to internal initiatives.