Top Operations & Support Jobs in Chicago, IL

Mentor and coach outbound collections representatives, monitor performance and quality metrics, review customer and error reports, identify trends, recommend improvements, support engagement initiatives, and assist with projects. The role requires contact center and lending or loan operations experience, leadership, problem-solving, and data-informed decision-making skills.

Supports CashNetUSA business operations by monitoring products, managing customer remediations, investigating root causes, resolving compliance and operational issues, and implementing permanent system and process improvements. Analyzes customer complaints and audit requests, develops monitoring processes, documents regulatory requirements, and coordinates cross-functional stakeholders to identify exceptions, execute corrective actions, and prevent future incidents.

Manages contact center supervisors and representatives across multiple shifts, driving customer service quality, productivity, P&L performance, regulatory compliance, and departmental objectives. Oversees performance evaluations, improvement plans, disciplinary actions, hiring, talent assessment, and terminations. Uses management reports and data-driven insights to improve operational efficiency while developing employee career paths and coaching leaders.

Leads Creative and Design Operations for Enova Studios by managing workflows, traffic, dashboards, tools, vendors, SOPs, and operational improvements. The role administers Asana and integrates the broader tool stack, coordinates capacity and project execution, manages vendor relationships, and applies AI and automation to improve efficiency. It partners with leadership to establish priorities, surface risks, maintain visibility, and support both creative production and UX/product design workflows.

Leads strategy and operations for new business initiatives, including market studies, competitive analysis, business modeling, M&A evaluation, strategic partnerships, budgeting, forecasting, acquisition integration, and startup planning. Monitors KPIs, assesses risks and efficiencies, supports cross-functional execution, mentors team members, and presents data-driven recommendations to senior stakeholders.

Strategy and Operations Intern supporting Enova's core business units through strategic initiatives and process-improvement projects. Responsibilities may include automating business processes, supporting product launches, analyzing business performance, collaborating cross-functionally, influencing stakeholders, and presenting recommendations. The 10-week hybrid internship requires working in the Chicago office three days per week.

Manages loan-processing call center supervisors and representatives across multiple shifts. Oversees performance management, hiring, coaching, career development, disciplinary actions, regulatory compliance, and departmental productivity. Evaluates management reports to improve operational efficiency and achieve team, departmental, customer service, and P&L objectives. Requires extensive call center management experience and financial or lending industry knowledge.

Leads daily credit report dispute resolution operations, supervising dispute specialists and ensuring timely, accurate, and compliant case processing. Provides coaching, training, and performance guidance; analyzes dispute trends and processing errors; implements workflow improvements; collaborates with legal and compliance teams on FCRA and Metro 2 requirements; and monitors KPIs, turnaround times, escalations, and quality audits.

The Senior Operations Manager oversees contact center functions, drives strategic direction, cultivates leadership, and ensures operational excellence across P&Ls.