Top Operations & Support Jobs in Chicago, IL

Support a core P&L by managing credit performance, driving process improvements and projects end-to-end, evaluating underwriting and vendor proposals, collaborating cross-functionally, and running data-intensive ad hoc analyses to balance credit risk with growth and improve customer experience.

Contact customers with overdue accounts by phone, negotiate and execute payment arrangements, resolve complex late-payment issues empathetically, and accurately record interactions and payment plans in the company database while meeting high-volume call targets.

The Strategy and Operations Manager will drive high-impact initiatives for Enova's lending portfolios, manage projects related to customer acquisition and portfolio performance, and work cross-functionally to enhance business outcomes.

The Creative & Design Operations Lead will manage systems and processes for creative and design operations, ensuring efficient workflows and vendor management. This role includes building dashboards, managing projects, and optimizing tools for visibility and accountability.

The Senior Operations Manager oversees contact center functions, drives strategic direction, cultivates leadership, and ensures operational excellence across P&Ls.

Conduct onsite and offsite audits of third-party collection agencies, law firms, and internal recovery operations to assess FDCPA and regulatory compliance, operational processes, inventory, and dialing/payment practices. Document findings, recommend corrective actions, prepare audit reports, monitor vendor performance, and collaborate with Compliance and Operations to improve controls and liquidation rates.

Support a P&L by identifying operational bottlenecks, performing data analysis with SQL and BI tools, building predictive models, driving end-to-end solutions, and presenting findings to secure cross-functional alignment and implement improvements.