Top Operations & Support Jobs in Chicago, IL

Supervise an outbound collections team by managing performance metrics, quality assurance, coaching, training, and employee engagement. Conduct meetings and performance reviews, identify trends, recommend productivity improvements, and support hiring and onboarding. The role requires leadership experience, financial or loan operations knowledge, strong communication skills, and the ability to manage tense situations effectively.

Supervise loan application support representatives by managing performance metrics, quality, productivity, and customer experience. Provide coaching, mentoring, training, one-on-one meetings, and performance reviews. Identify performance trends, recommend improvements, support employee engagement, and assist with interviewing, hiring decisions, and onboarding. The role requires leadership experience, financial or loan operations knowledge, strong communication, and the ability to remain calm in high-pressure situations.

Contact customers with delinquent loan payments through high-volume inbound and outbound calls. Understand financial challenges, negotiate payment arrangements or settlements, resolve concerns using empathy and de-escalation, explain overdue-payment implications, follow required call flows and policies, and accurately document interactions and payment plans. The role is fully remote but limited to candidates residing in specified U.S. states.

Leads daily credit report dispute resolution operations, supervising dispute specialists and ensuring timely, accurate, and compliant case processing. Provides coaching, training, and performance guidance; analyzes dispute trends and processing errors; implements workflow improvements; collaborates with legal and compliance teams on FCRA and Metro 2 requirements; and monitors KPIs, turnaround times, escalations, and quality audits.

The Senior Operations Manager oversees contact center functions, drives strategic direction, cultivates leadership, and ensures operational excellence across P&Ls.