Top Operations & Support Jobs in Chicago, IL

Supports complex, escalated data and data product issues from Level I teams. Researches cases, identifies trends using metadata, determines resolutions, coordinates cross-functional resources, prioritizes tickets, improves workflows, and communicates outcomes to internal stakeholders and clients. The role requires ownership of issue resolution, effective collaboration with Client Service, Product, Sales, and Data Operations, and occasional client meetings.

Leads Morningstar’s global Level II client support practice across products, geographies, and client segments. Establishes support best practices, KPIs, monitoring, service levels, knowledge bases, and feedback mechanisms between Level I and Level II teams. Partners with Data, Product, Research, Technology, and client service leaders to improve issue resolution, reduce ticket volume, strengthen submission quality, and drive continuous process improvement.

Produces and technically operates corporate, executive, hybrid, webinar, and livestreamed events. Responsibilities include event planning, rehearsals, show calling, AV and broadcast system operation, troubleshooting, production documentation, presenter coaching, vendor and crew coordination, live incident management, equipment maintenance, and post-event wrap-up. The role requires onsite support in Chicago, occasional travel, flexible scheduling, and expertise with Microsoft Teams, Zoom, vMix, broadcast systems, networking, audio, video, lighting, and streaming technologies.

Leads Corporate Marketing’s operational infrastructure, including vendor and procurement management, budget administration, financial reporting, marketing technology operations, internal communications, and cross-functional initiatives. The role establishes scalable processes, improves operational efficiency, coordinates stakeholders across Finance, Legal, Procurement, Technology, and Marketing, and provides leadership with visibility into budgets, vendor investments, and organizational performance.