Top Operations & Support Jobs in Chicago, IL

Manage and maintain process documentation for Personal Loans, support internal communications, provide operations oversight across finance, risk, controls, and change management, and support project/change initiatives to improve efficiency and controls.

Manage and monitor assigned accounts for out-of-balance items and disputes, research and resolve complex issues, collaborate cross-functionally, enforce process governance and controls, drive process improvements to reduce manual work, and coach/train junior team members on processes and performance targets.

The Principal Associate, Risk Manager manages risk events and issues, facilitating project management, communication, collaboration with key stakeholders, and ensures effective execution of processes to enhance company risk management.

Lead third-party risk advisory and challenge activities across business areas, providing governance, oversight, data analysis, and remediation guidance. Partner with first-line teams and risk partners to identify trends, validate controls, support audits/exams, and drive risk management improvements while managing a team and stakeholder relationships.

The Senior Associate, E2E Project Manager is responsible for managing mid-level marketing projects, ensuring execution excellence, and coordinating across teams using project management tools.

Provide high-level administrative support to 4–6 executives: manage complex calendars, coordinate travel and expenses, organize meetings and events, prepare business communications, maintain cross-team relationships, perform general office tasks, and drive team activities to ensure smooth, efficient operations in a fast-paced environment.

Provide second-line governance and oversight of business continuity and operational resilience, focusing on the Global Payment Network. Consult, analyze data to identify risks and trends, challenge first-line controls, support assessments and incident analysis, collaborate with risk partners, and engage with audit and regulators to strengthen resilience.

Lead a team handling network dispute cases and arbitration, enforce dispute rules and governance, collaborate cross-functionally, mentor staff, and drive process improvements to reduce manual work and complexity.

Lead Partnership Fraud Strategy to improve mitigation, drive Discover integration, and implement fraud rules. Coordinate across Data Science, Product, Investigations, and Programs to deliver model features, product and pricing strategy, marketing insights, credit risk analytics, and execution of cross-functional initiatives. Manage/coach analysts and oversee multiple projects to enhance CX, profitability, and regulatory responsiveness during a major financial integration.

The Business Manager will lead strategic initiatives, manage product development, oversee marketing efforts, and enhance credit performance while collaborating across various teams at Capital One.