Top Operations & Support Jobs in Chicago, IL

Administer and support a proprietary Content-as-a-Service platform, providing Tier 1 user support, managing access controls, triaging escalations, and maintaining Jira, Confluence, Slack, and KPI data. The role oversees onboarding, governance, sprint hygiene, documentation, customer communications, feedback intake, and training logistics while advocating for users and ensuring service-level targets are met.

Supports multiple senior executives through complex calendar management, travel coordination, expense reporting, team event planning, information dissemination, and relationship building. The role serves as an executive gatekeeper and team ambassador, requiring adaptability, judgment, resourcefulness, communication, organization, and collaboration in a fast-paced environment.

Manage Capital One Travel’s call center quality program, including BPO partner oversight, QA rubric integrity, global calibrations, audits, coaching feedback loops, KPI tracking, and continuous improvement. Translate quality insights into training and workflow enhancements, drive adoption of AI-assisted tools, and lead initiatives that improve agent proficiency, service consistency, and customer experience.

Leads process managers and improvement initiatives that increase business efficiency and deliver customer and organizational results. Responsibilities include creating and validating processes, developing efficiency metrics, monitoring data integrity, correcting system data issues, influencing stakeholders, providing process expertise, and managing a high-performing team. Requires process, project, and people management experience, strong analytical and communication skills, and the ability to operate in an agile environment.

Serve as strategic advisor and operating partner to the Consumer Developer Experience leadership team. Establish operating rhythms, coordinate strategic planning, synthesize organizational data, align financial forecasts and resource allocation, connect Product, Technology, Design, and Finance, and lead high-stakes cross-functional initiatives. The role supports executive decision-making, improves organizational effectiveness, and develops scalable processes for a large integrated organization.

Leads operational readiness and crisis response for global payment-network disruptions. Develops failure-mode playbooks, coordinates enterprise command centers, technology teams, executives, and external network participants, and manages high-severity incident communications. Drives resilience improvements, network-focused exercises, post-incident reviews, and remediation priorities across technology and product roadmaps. The role requires extensive risk, operations, project, and people management experience.

Manage OneTag platform onboarding, tag stewardship, data quality and observability, and process optimization for Consumer Behavior Analytics. Partner with product and technology teams to improve onboarding, establish preventative and detective data controls, and replace manual workflows with scalable automation. Lead cross-functional alignment, communicate progress and risks, resolve ambiguity, and advance enterprise frameworks, compliance workstreams, and stewardship initiatives.

Leads operational readiness for client onboarding, validates workflows and procedures, provides production support, resolves payment-network issues, manages operational risks, and drives process improvements. Uses Excel and Google Sheets for pivot tables, data aggregation, trend analysis, and root-cause investigation. Builds subject-matter expertise, evaluates operational solutions, and collaborates with technical teams and business leaders to support digital payment ecosystems.

Leads the International Pricing Team’s Infrastructure and Implementation pillar for Capital One’s Global Payment Network. Develops pricing strategies, architectures, systems, and processes addressing payment flows, interchange, incentives, and monetization. Directs cross-functional teams, manages multiple projects, builds business requirements, partners with Finance, Sales, and Operations, and drives profitability, resilience, and modernization. Provides people leadership, quantitative and qualitative analysis, executive communication, strategic decision-making, and execution in a dynamic environment.

Support multiple executives by managing complex calendars, travel arrangements, expense reports, meetings, events, communications, and administrative projects. Coordinate conference rooms, catering, audiovisual technology, supplies, and team activities while maintaining strong relationships across the organization. The role requires flexibility, organization, problem-solving, excellent written and verbal communication, and the ability to manage shifting priorities in a fast-paced environment.