Top Operations & Support Jobs in Chicago, IL

Lead strategic business analysis and growth initiatives for Capital One’s Global Payment Network. Responsibilities include developing business, product, pricing, marketing, credit-risk, and financial strategies; managing P&L-related objectives; leading analysts; coordinating cross-functional execution; overseeing projects; and using quantitative and qualitative analysis to improve profitability, customer experiences, and partner performance.

Leads Capital One’s ACH Operations team, overseeing payment processing, returns, exceptions, risk, compliance, audits, incidents, and operational controls. Drives simplification, automation, modernization, and technology transformation while partnering with ACH initiation teams, product and technology groups, and payment rail leaders. Represents Capital One in NACHA and industry forums, defines the future ACH strategy, and leads talent, performance, and organizational development.

Provides executive administrative support in a fast-paced technology environment. Responsibilities include managing multiple executives’ calendars, coordinating meetings and events, arranging travel, preparing expense reports and business communications, organizing conference rooms and technology, and handling general administrative tasks. The role requires strong organization, communication, flexibility, problem-solving, and proficiency with Microsoft Office or Google Suite. It is a hybrid position supporting Capital One’s Network Compliance organization.

Supports multiple senior executives through complex calendar management, travel coordination, expense reporting, team events, information sharing, and relationship building. Serves as an executive gatekeeper and team ambassador in a fast-paced hybrid environment. Requires strong organization, communication, adaptability, judgment, multitasking, and administrative expertise, with proficiency in Microsoft Office or Google Workspace.

Leads a team of Workfront administrators and Fusion developers supporting platform governance, workflow automation, integrations, feature rollouts, support triage, and enterprise administration. The role prioritizes automation initiatives, improves Workfront capabilities, manages direct reports, and establishes operating rhythms. Candidates need substantial Workfront administration and Fusion development experience, along with people leadership experience.

Provides onsite technology support for a geographically dispersed workforce, focusing on end-user support, laptop and mobile device troubleshooting, incident management, endpoint administration, monitoring, escalation, and operational continuity. The role documents recurring issues, develops knowledge-base content and procedures, automates routine tasks with scripting, supports Windows and Mac environments, and improves operational reliability through change, problem, and infrastructure management.

Supports multiple senior executives through complex calendar management, travel coordination, expense reporting, team events, communication, meeting technology, and relationship building. The role requires strong organization, adaptability, judgment, communication, multitasking, and collaboration in a fast-paced hybrid environment.

Supports multiple senior executives by managing complex calendars, coordinating travel and expense reports, organizing team meetings and events, disseminating information, answering questions, and fostering collaboration. The role requires strong judgment, adaptability, communication, organization, multitasking, and proficiency with office productivity, conferencing, and AI tools.

Oversee end-to-end Level 2 functional and security certification workflows for payment partners, terminal vendors, and mobile application developers. Manage high-volume technical queries, coordinate cross-functional certification activities, engage external product providers, and drive projects through final approval. Apply expertise in EMV specifications, payment systems, and card security testing standards to ensure compliance with network requirements and streamlined certification timelines.

Leads process management and operational improvement initiatives across Network Risk Operations. Partners with stakeholders to identify business needs, analyze trends and risks, and implement solutions involving process changes, dashboards, digital tools, automation, AI, and enablement. Establishes governance, prioritization, and controls while driving scalable solutions, stakeholder alignment, adoption, and measurable improvements across cross-functional teams.