Top Operations & Support Jobs in Chicago, IL

Lead process management and workforce operations for contact center workforce. Manage teams, design process improvements, oversee short-term planning, scheduling, network health, data and systems modernization, and partner cross-functionally to deliver operational results.

Manages banking process improvement initiatives by mapping and redesigning workflows, applying Lean Six Sigma, BPM, and Agile methods, analyzing operational data, identifying risks, establishing governance metrics, and supporting process transitions. Partners with cross-functional teams, develops business cases and executive presentations, drives operational readiness, conducts root-cause analysis, and trains stakeholders on updated processes and tools.

Serve as the primary SME for transaction processing risk initiatives, partnering with product, tech, and risk to ensure processes are documented, efficient, and audit-ready. Drive remediation, manage assessments, testing, and regulatory requests, and maintain L2 process documentation, procedures, and team standard work to support continuous audit readiness and process excellence.

Provides executive administrative support in a fast-paced environment by managing multiple calendars, arranging meetings and travel, preparing expense reports and business communications, coordinating events, and handling general office tasks. The role requires strong organization, adaptability, communication, problem-solving, and proficiency with office productivity and video-conferencing tools.

Individual-contributor Sales Operations role responsible for sales planning, forecasting, pipeline reporting, and Salesforce data governance for International Acceptance. Deliver strategic analytics and market coverage models, automate sales scorecards and MBRs, redesign sales processes, and partner cross-functionally to drive sales excellence and standardized CRM hygiene.

Provide administrative support to multiple executives: manage complex calendars, coordinate travel and expense reports, arrange meetings and AV/catering, prepare business communications, support events and team activities, handle general clerical duties, and maintain cross-team relationships to ensure smooth operations.

Provide high-level administrative support to multiple executives: manage complex calendars, arrange meetings and travel, prepare expense reports and professional communications, coordinate events and office logistics, and handle general administrative tasks to enable efficient team operations.

Support post-booking operational health for Capital One Flights by monitoring queues and metrics, triaging escalations, investigating bugs, validating servicing features, maintaining playbooks, coordinating onboarding and launches, and partnering with cross-functional teams to drive automation, AI-assisted tooling, and continuous improvement of customer servicing workflows.

Support operational health and performance of Flights inventory and booking systems. Monitor bookability and metrics, assist bug triage and escalations, validate supplier integrations, maintain fare mapping and configurations, support NDC and connectivity initiatives, use dashboards and AI tools for investigations, and collaborate cross-functionally to improve inventory quality and customer experience.

Supports multiple senior executives through complex calendar management, travel coordination, expense reporting, meeting and event planning, information dissemination, and team relationship building. Acts as an executive gatekeeper and team ambassador while solving problems independently, adapting to changing priorities, and maintaining high standards of organization, communication, and confidentiality.