Top Operations & Support Jobs in Chicago, IL

Lead daily fee billing setup, validation, and reconciliation within the settlement platform. Drive process optimization and automation, ensure compliance with contracts and pricing, document audit-ready records, resolve complex billing exceptions, mentor junior staff, and manage projects to deliver process improvements and stakeholder alignment.

Support AML risk activities including risk assessments, audits, regulatory exam coordination, GRC object management, risk reporting, stakeholder engagement, and continuous improvement of Risk Management practices.

Lead a team overseeing configuration, validation, and execution of daily fee billing within the settlement platform. Ensure accurate fee mapping, reconcile outputs to contracts and pricing, drive process improvements and automation, maintain audit-ready documentation and compliance, and mentor junior analysts.

Lead end-to-end design, governance, and optimization of reward, incentive, and rebate calculation workflows. Oversee high-volume transaction validation, mitigate payout leakage, drive automation of manual workflows to scalable, audit-ready processes, produce efficiency metrics, correct data issues, represent the department cross-functionally, and manage a team of associates.

Lead governance, execution, and validation of end-to-end billing, interchange, and settlement for the Discover Debit network. Analyze process data, resolve complex transaction issues, maintain process documentation and compliance, and partner with technical teams to scale automated billing workflows. Represent the department on cross-functional initiatives, coach junior staff, deliver trainings and executive reporting, and perform parts of the process as needed to safeguard network revenue.

The Business Manager focuses on strategic leadership and analysis, optimizing inbound channels and improving customer experiences, while managing people and executing business strategies.

The role focuses on managing processes and governance for the Audit department, overseeing risk management and operational needs while enhancing strategic partnerships and efficiency.

The Principal Risk Specialist will identify and mitigate risks, manage client relationships, and coordinate compliance efforts across business areas.

The Business Manager drives payment network growth in the Mexico & Caribbean region, developing strategies, managing projects, leading analysts, and collaborating across teams to meet sales and business goals.

The Manager of Platform Governance will oversee technology governance, simplify complex environments, and lead cross-functional projects to enhance risk management processes with a focus on operational transparency and stakeholder management.