Top Operations & Support Jobs in Chicago, IL

Provides onsite technical support for enterprise users across Windows PCs, Macs, and mobile devices. Monitors systems and alerts, manages incidents, changes, problems, endpoints, and business controls, documents troubleshooting procedures, and supports automation through scripts and tools. The role emphasizes rapid issue resolution, customer service, operational reliability, knowledge management, and collaboration with technical teams.

Provide high-level administrative support to multiple legal executives: manage complex calendars, coordinate travel and expenses, plan meetings and team events, handle communications and information flow, and act as a team ambassador to ensure efficient, organized operations.

Manage global payment network documentation processes, including technical writing, publishing, lifecycle governance, workflow optimization, and audit readiness. Analyze requirements, perform gap analyses, redesign cross-functional processes, and implement AI and automation opportunities. Serve as a documentation subject matter expert, influence stakeholders, maintain risk and compliance standards, and support knowledge sharing and team enablement.

Leads regional technical payment-acceptance operations across Latin America, the Caribbean, and Mexico. Manages a distributed team, translates global strategy into market plans, diagnoses and remediates acceptance failures, and coordinates cross-functional initiatives with payment ecosystem partners. Establishes monitoring, KPIs, controls, playbooks, and governance while influencing senior stakeholders and developing team capability. Requires fluent Spanish and English, extensive payment operations experience, and approximately 15% travel.

Lead enterprise risk management strategy and execution, develop business requirements, coordinate cross-functional projects and programs, and drive business performance through quantitative and qualitative analysis. Partner with IT, Sales, Operations, Finance, and other teams while managing analysts, mentoring talent, influencing executives, and delivering strategic initiatives in a dynamic financial-services environment.

Administer and support a proprietary Content-as-a-Service platform, providing Tier 1 user support, managing access controls, triaging escalations, and maintaining Jira, Confluence, Slack, and KPI data. The role oversees onboarding, governance, sprint hygiene, documentation, customer communications, feedback intake, and training logistics while advocating for users and ensuring service-level targets are met.

Provides executive administrative support in a fast-paced environment by managing multiple calendars, arranging meetings and travel, preparing expense reports and business communications, coordinating events, and handling general office tasks. The role requires strong organization, adaptability, communication, problem-solving, and proficiency with office productivity and video-conferencing tools.