Top Fintech Operations & Support Jobs in Chicago, IL

Support brokerage customers with trade-related issues, manage trading activity, oversee back-office tasks, and collaborate with cross-functional teams.

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The Appraisal Orders Analyst manages appraisal orders, assists loan teams, enforces policies, and ensures timely appraisal workflow and communication with AMCs.

The Payroll Manager oversees U.S. and Canadian payroll operations, ensuring accuracy and compliance. They handle payroll processing, tax scenarios, and internal audits while driving process improvements.

The Lead Investment Administrator manages transaction processing for MetLife's Stable Value Products, ensuring accuracy, regulatory compliance, and effective communication with clients. This role involves data management and resolving client escalations.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Support planning, execution, and monitoring of marketing and sales initiatives; manage D365 workflows, dashboards, and reports; document policies and processes; perform business process analysis and continuous improvement; monitor metrics and escalate blockers; collaborate with Growth Intelligence to leverage Workday data for reporting and drive user adoption.

The Claims Adjuster will manage workers' compensation claims, ensuring compliance with regulations, providing customer service, and optimizing claims processes to achieve favorable outcomes.

The Senior Director, Operations will lead the global operations team at Affirm, creating strategies for exceptional customer experiences, managing fraud operations, and optimizing performance. They will collaborate across departments and grow a high-performing team.

The Lead Process Engineer optimizes operating processes for the AXIS platform in the BFSI sector, engaging with various teams to ensure scalable and compliant workflows. Responsibilities include end-to-end documentation, automation-first process engineering, and enhancing client implementations while integrating risk and compliance controls.