Senior Technical Product Manager owning platform strategy, solution assessments, and architectural intent. Drive solution viability, FinOps, data governance, IAM controls, observability (Datadog) and compliance (PCI/SOX/NIST). Align stakeholders, prioritize platform stability over feature delivery, and partner with staff engineers and engineering managers to ensure operability, resilience, and cost-effective platform evolution.

Own strategy and roadmap for customer service products across the Order-to-Cash lifecycle. Design self-service and agent tools (modifications, refunds, returns), set KPIs, run experiments/A-B tests, partner with engineering, design, supply chain and stakeholders, and drive adoption, training, and continuous optimization to improve customer and agent experiences.

Lead strategy and roadmap for search and browse on Zoro.com. Collaborate with data scientists, engineers, design, and merchandising to improve search, recommendations, and product information. Define KPIs, run experiments (A/B tests), prioritize high-impact work, and drive measurable customer and business outcomes.