Lead operational readiness for new product introductions: develop service readiness plans, training, knowledge base and processes; collaborate with product, engineering, and customer success; resolve operational and escalation issues; monitor KPIs and customer feedback to drive post-launch improvements.

The Staff Technical Program Manager will oversee federal authorizations, manage compliance programs, coordinate assessments, and drive cross-functional initiatives within Zscaler's security operations.

The Staff Technical Program Manager will embed compliance requirements into product delivery, automate control validations, and conduct architectural assessments in collaboration with teams across engineering and security.