Top Program and Project Management Jobs in Chicago, IL

Leads AI readiness and adoption across call center, back-office, and frontline operations. Designs learning, change communications, training, and reinforcement campaigns; consults with executives and enterprise teams; equips leaders with coaching resources; and measures adoption through feedback and tool telemetry. The role manages project scope, timelines, risks, stakeholder alignment, continuous improvement, and integration of scalable learning and change practices across Card Operations.

Leads post-merger integration planning and delivery across business, technology, and risk functions. Manages governance, operating cadence, executive reporting, dependencies, risks, issues, and cross-functional execution. Translates complex information into actionable insights, oversees third-party resources, supports senior leadership forums, and drives improvements in risk and program management practices. The role requires significant technology, cybersecurity, risk assessment, stakeholder management, and project leadership experience.

Leads complex partnership technology and operations projects, managing relationships, project plans, processes, risks, dependencies, and stakeholder communications. Drives process improvement, automation, operational oversight, and data-driven customer experience solutions while partnering with internal leaders and external organizations. Requires strong project and relationship management, technical fluency, strategic problem-solving, and cross-functional collaboration.

Leads a team delivering Branded Card marketing and messaging campaigns, serving as the primary business segment contact. Oversees project prioritization, capacity planning, performance reporting, stakeholder relationships, escalations, continuous improvement, and alignment between marketing processes and technology roadmaps. Presents delivery insights to senior leadership and manages cross-functional execution, team development, and resource allocation.

Leads marketing and messaging campaign delivery for a business segment, managing project managers, capacity, prioritization, performance reporting, stakeholder relationships, escalations, and continuous improvement. Partners with marketing, technology, and resource-management teams to align platform roadmaps, business objectives, and campaign execution. Oversees team development, portfolio metrics, executive reviews, and data-driven resource allocation.

Leads the strategy and modernization of a transaction processing network documentation ecosystem. Responsibilities include creating a multi-year roadmap, migrating legacy manuals into structured AI-ready formats, integrating LLMs and agentic workflows, implementing specification validation, aligning documentation with network policy, and deploying AI interfaces for technical support. The role also builds and mentors a high-performing team while driving organizational alignment, process optimization, and AI literacy.

Leads complex technical programs across global payment infrastructure, driving roadmaps, architectural alignment, platform scalability, resilience, and cross-functional delivery. Establishes TPM operating models, maturity frameworks, tooling, and measurable outcomes. Acts as an executive escalation point, manages technical dependencies and investment planning, influences tradeoffs, and develops TPM capabilities across engineering organizations.

Leads operations servicing strategy, transformation initiatives, and cross-functional programs that improve customer and agent experiences. Partners with business, product, technology, and intent teams to create roadmaps, define requirements, manage change, and deliver operational improvements. Influences senior leaders through research, analysis, presentations, and recommendations while representing operational needs in product development. Oversees operational readiness, process efficiency, stakeholder communications, and execution in a matrixed environment.

Leads community engagement and experiential programming across the Chicago and Central Cafe footprint. Builds local civic, business, and nonprofit relationships; develops neighborhood insights; localizes brand activations; coordinates community investments and events; prepares Cafe teams; and manages event proposals, budgets, vendor contracts, purchase orders, invoices, compliance, and risk reviews. Requires cross-functional collaboration with marketing, community investment, Cafe leadership, and other strategy teams, plus regional and national travel.

Own card delivery rollout projects from planning through execution, managing timelines, risks, supplier coordination, technical readiness, testing, documentation, and issue resolution. The role serves as the primary operational liaison between internal product and technology teams and external suppliers, ensuring card personalization and fulfillment initiatives meet business, technical, and timing requirements. Regular field travel is required for sales, customer, or site visits.