Top Program and Project Management Jobs in Chicago, IL

Leads technical project execution for digital product implementation teams across banking and payments. Manages Agile ceremonies, Jira backlogs, user stories, acceptance criteria, capacity planning, release plans, delivery metrics, risks, dependencies, and process improvements. Acts as a liaison between business stakeholders, integration partners, and engineering teams while providing technical support related to APIs, backend systems, troubleshooting, and integration issues.

Leads complex, cross-functional projects and programs within a newly formed PMO supporting the Global Payments Network. Responsibilities include setting strategy, managing scope, schedules, budgets, resources, risks, governance, and stakeholder communications. The role drives process improvement, influences senior leaders, develops project teams, translates data into action, and coaches associates while ensuring timely, high-quality delivery of company-wide initiatives.

Manage enterprise associate experience and engagement programs from strategic planning through delivery. Responsibilities include talent and performance management cycles, program governance, operational documentation, change management, collaboration-platform configuration, reporting, data analysis, process improvement, and success-metric tracking. The role partners with HR leaders, Chiefs of Staff, executives, and cross-functional teams to improve operational efficiency and execute strategic initiatives.

Manage US Card complaints governance processes, ensuring accurate documentation, operational efficiency, risk reduction, and compliance with enterprise complaint standards. Lead strategic initiatives, process improvements, transformation efforts, roadmaps, stakeholder communications, issue resolution, and audit or control activities. Collaborate across product, technology, operations, and channel teams to influence decisions, improve customer and agent experiences, and deliver timely outcomes.

Leads project management and technical integration for corporate partners, coordinating internal and third-party technology teams. Responsibilities include translating business needs into technical solutions, managing risks and controls, improving processes, supporting agile requirements, ensuring service quality, communicating with stakeholders, and removing delivery impediments. The role requires project or process management and systems integration experience, with preferred experience in data analytics, SQL, business intelligence tools, AWS, and Agile or related methodologies.

Lead technical programs for global payments infrastructure, driving architectural alignment, technical strategy, execution, scalability, resilience, and complex cross-functional dependencies. Identify and mitigate technical risks, coordinate engineering roadmaps, simplify complex technical decisions, and deliver business outcomes across product, engineering, design, and data science teams. Help establish and expand the organization’s Technical Program Management discipline through mentorship, collaboration, and execution leadership.

Leads Business Development Support and Product Delivery teams across U.S. and Canadian payment markets. Drives payment transformation, process modernization, advanced payment product delivery, partner engagement, business development consulting, and operational scaling. Advises senior leaders on payment network rules, regulatory approvals, technical feasibility, and growth strategies while coordinating internal and external stakeholders across complex payment ecosystems.

Manage strategic, cross-functional projects for the Global Payment Network, overseeing scope, timelines, documentation, governance, risks, stakeholder alignment, and delivery. Develop adaptable project plans, improve workflows and templates, and serve as a strategic and tactical partner across teams. The role requires strong communication, analytical, problem-solving, and organizational skills to deliver business outcomes in a fast-paced environment.

Leads a project management team responsible for well-managed controls and L2 process oversight across customer service platforms. Owns end-to-end processes, risk controls, operational resilience, stakeholder alignment, process automation, audit improvements, and strategic delivery execution. Partners with Risk, Product, Technology, and Data teams to improve efficiency, compliance, and platform reliability while coaching team members and driving scalable process innovation.

Lead project management and L2 process oversight for customer service platforms supporting marketing, credit line management, and balance transfer programs. Own end-to-end processes, controls, risk mitigation, operational resilience, audit testing, stakeholder engagement, and continuous improvement. Drive automation and collaborate with Risk, Product, Technology, and Data teams while managing people and ensuring reliable delivery.