Alma Lasers Benefits Overview

Onsite customer experience and sales specialist responsible for retaining customers and renewing service contracts. Duties include making at least 80 outbound calls daily, generating service-related sales, managing quotes and contract information in CRM and ERP systems, conducting post-sale customer touchpoints, pursuing expiring contracts, meeting sales goals, overcoming objections, and developing strategies to drive revenue and customer satisfaction.

Vice President of Operations will lead service operations, warehouse logistics, customer relations, call center activities, and a team of 25+ employees for a medical device company. Responsibilities include improving customer experience, service delivery, supply chain efficiency, service revenue, KPI performance, and operational profitability. The role requires collaboration with global headquarters, oversight of ERP and CRM initiatives, and leadership of automation and continuous-improvement efforts. The position is primarily onsite in Buffalo Grove, Illinois, with travel at least six times annually, including two international trips.

Lead strategy, planning, and execution of national tradeshows, congresses, masterclasses, and internal meetings to drive HCP engagement and revenue. Own event portfolio, budgets, vendors, performance metrics, cross-functional alignment, and team development while ensuring premium brand experiences and measurable ROI. Role requires significant travel and hands-on onsite execution.