Teams at Alma Lasers

Leads daily Client Relations operations, supervises and coaches team members, manages escalated customer issues, monitors KPIs and service levels, and drives process improvement. Coordinates adverse event matters with Quality, Regulatory, Service, and other departments while ensuring compliance and customer satisfaction. Oversees ticket, RMA, service order, workflow, training, scheduling, and performance management activities. This is a full-time onsite role in Buffalo Grove, Illinois, with no travel required.

Vice President of Operations will lead service operations, warehouse logistics, customer relations, call center activities, and a team of 25+ employees for a medical device company. Responsibilities include improving customer experience, service delivery, supply chain efficiency, service revenue, KPI performance, and operational profitability. The role requires collaboration with global headquarters, oversight of ERP and CRM initiatives, and leadership of automation and continuous-improvement efforts. The position is primarily onsite in Buffalo Grove, Illinois, with travel at least six times annually, including two international trips.

Lead strategy, planning, and execution of national tradeshows, congresses, masterclasses, and internal meetings to drive HCP engagement and revenue. Own event portfolio, budgets, vendors, performance metrics, cross-functional alignment, and team development while ensuring premium brand experiences and measurable ROI. Role requires significant travel and hands-on onsite execution.