Jobs at American Express

Manage the development and delivery of Debit merchant acquiring capabilities, ensuring alignment and effective implementation of product roadmaps across business and technology teams.

Design end-to-end B2B SaaS experiences for restaurants, venues, and internal operations. Lead discovery, prototyping, detailed interaction design, usability research, and iteration. Create artifacts (journeys, flows, wireframes, high-fidelity specs), prototype in Figma and AI tools, partner cross-functionally, contribute to design systems, and improve team processes.

Lead product strategy and execution for Resy consumer and platform experiences across mobile and web. Define and prioritize roadmaps using customer insights and data, partner with design, engineering, and data teams, run experimentation and analytics, and drive measurable outcomes across engagement, retention, and growth while influencing stakeholders and raising product quality.

Lead a consumer product team to define and deliver AI-powered personalization, discovery, search, and retention experiences across iOS, Android, and web. Drive strategy, mentor PMs, embed continuous discovery and experimentation, ship engagement and loyalty mechanics, and raise product craft across the organization with a fast, data-driven, experimental approach.

Drives expansion and cross-selling of B2B payment solutions across strategic existing customers. Builds relationships with procurement, finance, and treasury stakeholders; identifies opportunities; leads sales strategies, negotiations, and pipeline management; and partners with internal SMEs to design and implement payment programs. Oversees supplier management and discusses ERP, procurement, and procure-to-pay integrations with clients.

Provides technical leadership for cybersecurity initiatives protecting Salesforce applications and data. Assesses architectures, integrations, configurations, access controls, and technology changes for security risks; recommends controls and remediation; supports secure engineering standards; and collaborates with cybersecurity, engineering, product, and business teams. The role also mentors colleagues, investigates complex security challenges, evaluates emerging AI-enabled technologies, and promotes secure technology adoption.

Build and operate production-grade agentic AI systems, including orchestration, tool use, structured generation, RAG pipelines, evaluation frameworks, observability, and reliable event-driven services. Lead technical design, establish reliability and rollout standards, evaluate emerging models, and mentor engineers. Collaborate across Product, UX, Data Science, architecture, and engineering teams while shaping shared AI platforms and developer tooling for regulated financial-services environments.

Manages and grows a portfolio of strategic global corporate travel clients. Develops account strategies, executive relationships, business reviews, cross-sell opportunities, and retention plans while partnering cross-functionally across payments, finance, product, technology, risk, legal, and servicing teams. Uses travel agency expertise and financial analysis to optimize payment solutions, profitability, working capital, supplier relationships, and client satisfaction. Leads escalations, projects, and tailored B2B and T&E payment initiatives.

Build and operate production-grade agentic AI services for commercial payments, including orchestration, tool use, structured generation, RAG and embedding pipelines, evaluations, observability, reliability controls, and secure deployment. Collaborate across engineering, product, UX, data science, and architecture teams while contributing to shared AI frameworks and platform tooling. The role requires backend and distributed-systems expertise, strong TypeScript or Go skills, shipped LLM features, and familiarity with event-driven systems.

Acquire new large-market prospects and expand existing American Express customers with more than $300 million in annual revenue. Lead complex consultative sales cycles, sell core and supplier payment solutions, develop growth strategies, meet sales targets, and manage customer setup, card issuance, and signings through the first 19 months. The role requires B2B or fintech sales experience, financial acumen, strong negotiation and presentation skills, and the ability to influence senior executives.

Lead go-to-market initiatives to drive adoption of U.S. debit capabilities, build partner relationships, provide technical debit expertise, create sustainable processes and documentation, lead cross-functional workgroups, prioritize opportunities to improve cardmember experience, and present strategic recommendations to stakeholders across Amex.

Lead a global Mission Control team monitoring and resolving system failures, direct incident response, implement technical service strategies, improve operational efficiency, drive observability and AI Ops adoption, and mentor senior technical staff to ensure uptime for critical transaction systems.

The role involves providing strategic consultation and developing tailored client solutions in corporate payments, driving client acquisition and retention through collaboration across various teams.

The Client Manager will drive T&E and B2B portfolio growth through strategic initiatives, maintain client relationships, and manage customized account strategies to ensure client success and retention.

Manage strategic relationships with large global clients, drive growth in payment solutions, and lead complex negotiations and account strategies.

The Vice President of Customer Acquisition Technology will lead the technology strategy for customer acquisition platforms, modernizing them using cloud-native architectures and AI, while partnering with various stakeholders to enhance technological capabilities and operational efficiency.

The Vice President will lead engineering teams for the commercial data platform, drive strategic data initiatives, and collaborate across functions to enhance data reliability and governance.

The Manager of International Account Development will drive growth and retention of global commercial card clients by developing relationships, managing contracts, and collaborating with cross-functional teams to meet customer needs and enhance satisfaction.

Lead enterprise strategy and product management to scale AI-powered voice, chat, email, and conversational experiences. Own roadmap, platform modernization, global deployment, governance, and continuous optimization to increase digital adoption, reduce servicing demand, and deliver measurable business value across servicing operations.

Lead adoption and integration of U.S. debit capabilities by managing processing partner relationships, negotiating contracts, documenting operational processes, and collaborating cross-functionally to drive go-to-market strategy and interoperability across acceptance channels.