Jobs at Citi

Leads an international legal team advising on technology transactions, third-party contracting, client data management, artificial intelligence, and related regulatory risks. Negotiates complex technology agreements, advises senior stakeholders, partners with Risk and Compliance, manages legal professionals, and develops enterprise contracting strategy across business lines.

Leads competitive intelligence and customer experience research for Citi’s North American business. Analyzes competitor strategies, customer journeys, and internal and external research to identify opportunities and threats. Develops executive presentations, manages research vendors, guides cross-functional projects, and influences senior stakeholders across Digital, CX, and Operations. Ensures projects comply with company policies, regulations, and risk standards.

Analyzes creative performance data, market trends, competitor work, and customer insights to strengthen marketing campaigns. Develops data-gathering and reporting systems, establishes benchmarks, tracks campaign results, and translates complex findings into clear recommendations for designers, copywriters, marketing partners, and senior leaders. Presents insights, leads educational sessions, manages multiple campaigns, and supports strategic creative decision-making.

Lead development and execution of product plans, roadmaps, pricing, and go-to-market strategies. Drive market and competitive research, performance reporting, deal economics, and cross-functional collaboration to achieve acquisition, revenue, and profitability goals while managing risk and compliance.

Lead retention and loyalty strategies for banking customers: design and execute campaigns and tests, collaborate with insights and partners, manage approvals, budget reconciliation, and resolve issues to drive engagement and reduce attrition while ensuring compliance and channel integrity.

Lead technical business analyst who partners with product, technology, data, risk, and vendor teams to translate strategy into requirements, design scalable solutions, and drive delivery across acquisitions, marketing, and risk portfolios. Responsibilities include systems analysis, requirements documentation, data integration, solution design, SDLC support, regulatory and risk compliance, stakeholder management, and mentoring BAs to ensure successful implementation and adoption.

Lead analytics and performance for cobrand card acquisition partnerships. Build dashboards, analyze KPIs, manage marketing spend and tests, present insights to leadership, and coordinate cross-functional initiatives to optimize acquisition strategy.