Teams at Copado

Leads and mentors Americas Technical Account Managers supporting enterprise Salesforce customers. Oversees customer health, adoption, success plans, case workflows, escalations, DevOps maturity roadmaps, and service delivery. Partners with Customer Success, Support, Product, and deployment teams to resolve critical issues, guide technical remediations, deliver CI/CD and testing assessments, and communicate customer feedback into product strategy.

Serve as the primary technical advisor for enterprise Salesforce DevOps customers. Responsibilities include optimizing Copado pipelines, branching strategies, metadata management, quality gates, integrations, and release governance; resolving complex technical issues; delivering enablement; managing success plans; and driving AI and platform adoption. The role partners with customer engineering teams and internal Support, Engineering, and Product organizations to improve deployment reliability and customer outcomes.

Leads enterprise product security architecture and engineering strategy across application, cloud, infrastructure, vulnerability management, and IT operations. Defines security roadmaps and standards, evaluates security platforms, embeds security into SDLC and CI/CD pipelines, guides secure multi-cloud integrations, supports complex incident escalations, and develops security engineering leaders and teams. Partners across Engineering, IT, Infrastructure, and Compliance to modernize security programs and achieve measurable risk reduction.