Teams at Cresta

Work with customers to configure and maintain Cresta's Opera platform, identify key moments using keyword/utterance rules, monitor voice analytics trends, produce insight reports, respond to ad hoc analysis requests, and mentor customer analysts to maximize product value.

Leads large-scale AI transformation programs for Cresta’s strategic enterprise customers. Serves as executive sponsor and trusted advisor to C-suite stakeholders, manages matrixed implementation and engineering teams, oversees complex deployments, standardizes delivery governance, and drives measurable customer value, adoption, expansion, and advocacy. Partners with Sales, Customer Success, Product, and Engineering while connecting technical outcomes to business ROI.

Build and scale Cresta’s no-code conversation intelligence platform across the frontend and backend. Responsibilities include creating visual workflow editors, backend services and APIs, data models, storage layers, and scalable systems using React, TypeScript, Python or Go, Postgres, ClickHouse, and Elasticsearch. Collaborate with product, design, and AI/ML teams to deliver intuitive experiences for non-technical users while improving performance, reliability, security, and maintainability.