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ITSM Manager at Donnelley Financial Solutions (DFIN) responsible for overseeing incident, problem, change, and release management processes to ensure efficient operation and minimal disruption to services. Manage critical incidents impacting customers, drive resolution, communicate impact and status internally, oversee RCA development, and ensure continuous service improvement.
Provide technical assistance to clients on the implementation and configuration of the company's proprietary document management and composition system, ArcReporting. Support the online financial reporting application for mutual funds and other investment companies by configuring systems/templates, troubleshooting client issues, providing training, and preparing documentation.
The Director of Business Development & Regulatory Reporting at Donnelley Financial Solutions will act as a subject matter expert in compliance and governance, conduct research on regulatory disclosure requirements, and present interpretation and recommendations on proposed rules to management and market participants.