Director, Technical Services
2 weeks ago
The Technical Services Director role is a strategic delivery position with the skills and experience to oversee our technical consulting function and resources. Technical Services resources engage as part of our delivery team to provide implementation solutions, best practices and expertise to our customers. Technical Services resources provide a range of skills and capabilities that includes technical architecture, custom development, data integration and migration, managed services as well as expert services. The Director, Technical Services will be responsible for building, scaling and managing the technical services organization and oversees roles including, but not limited to, Technical Manager, Technical Architect and Technical Consultant. This position and function will be closely aligned to the delivery team and will work in concert with Engagement Managers, Regional Delivery Directors, Regional Delivery Managers, Project Managers, Product Consultants, Solution Architects, Customer Success Architects as well as Customer Success Managers to execute on key strategic engagements and account strategies. The Director, Technical Services provides the leadership and oversight to ensure that solutions are well designed and architected from a technical perspective, are built in way that ensures maximization of DocuSign’s capabilities and delivers successful project outcomes for our customers. Lastly, the Director, Technical Services will build and scale their team to include the skills and capabilities for Customer Success to enable our customers to not only expand their usage of the DocuSign platform but develop modern systems of agreements that accelerate business.