Jobs at DocuSign
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Jr. Sales Operations Analyst

DocuSign
Chicago
7 hours ago
+44
The Sales Operations Analyst is a detailed, adaptable problem-solver responsible for maintaining the Global Sales Operations Queue. A successful analyst thinks critically, logically, and creatively to resolve existing issues and to develop proactive measures for potential roadblocks to the Sales & Business Development organization at large.

Solution Engineer

DocuSign
Chicago
1 day ago
+44
DocuSign is growing fast and we are looking for people to join our high performance team who are excited to make a difference and help out wherever needed. The Solution Engineer for Majors will support the Enterprise sales team by helping to understand complex customer business problems and requirements and translate them into solutions leveraging DocuSign’s platform. This position will be virtual and will require travel across the US region. 

Manager, Market Development Representative

DocuSign
Chicago
1 day ago
+44
The Manager, Market Development will possess the ability to manage & motivate a team of Market Development Representatives (MDR) to achieve individual opportunity generation quotas. They also must be able to measure, monitor and hold MDRs accountable for their activities and results as well as lead by example. The Enterprise Market Development Manager will work directly with MDRs to improve cold calling, qualification and discovery calls, prospecting sequences, appointment setting, follow up, organization, and overall prospecting effectiveness. He/she will work with the Director of Market Development to increase efficiencies and processes within the department. This Manager will mentor each MDR individually while also building a strong, cohesive, collaborative team that is responsible for supplying qualified leads to DocuSign Account Executives.

Sales Recruiter (contract)

DocuSign
Chicago
1 day ago
+44
The Sales Recruiter will oversee the full life cycle recruitment supporting software Sales roles in our expanding North America region. From generating pipeline to maintaining a successful offer acceptance rate, this person will be responsible for managing the entire candidate process. This position plays a key role in hiring talent across all disciplines within our Sales recruiting team.

Product Consultant

DocuSign
Chicago
2 days ago
+44
The goals of the Product Consultant (PC) are to provide product recommendations/configurations, provide technical and business use expertise for our Web and pre-connected Applications, understanding of data and network security, ensure proactive communication to clients and internal staff, and manage enhancement requirements, escalations and capability to understand simple to complex business requirements and design a solution to meets those needs. The PC drives projects to completion by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the implementation.

Customer Support Representative, Tier III

DocuSign
Chicago
3 days ago
+44
As a Customer Support Tier III Representative, you are the first line of defense to educate, solve the problems of and delight our commercial and enterprise customers. SpringCM, a DocuSign company, is seeking an experienced Customer Support Representative who has solid knowledge in document management, BPM/workflow, and web services interfaces. The position acts as the liaison between customers and all functional areas within SpringCM to resolve service and support related inquiries. The scope of the position ranges from helping the SMB space to the largest Fortune 100 customers.

Area Vice President of Commercial Sales

DocuSign
Chicago
3 days ago
+44
The Area Vice President (AVP) of Commercial Sales will drive aggressive revenue growth and motivate a team of SMB Managers and Account Executives (AEs) to achieve sales quotas. This sales leader will measure, monitor and hold teams accountable for their activities and results as well as lead by example. They will also assist in deal strategy sessions with AEs and first line leaders, assist in account health monitoring, and effectively maintain DocuSign's value within accounts. This leader will mentor each Manager individually while also building a strong cohesive, collaborative team. They are also responsible for monitoring forecasting efforts, customer satisfaction, churn and delivering on their team’s quota. 

Account Executive – Mid Market, Vertical Markets

DocuSign
Chicago
3 days ago
+44
The Account Executive (AE) is a highly motivated self-starter who is responsible for developing and closing new business or expanding our footprint in current customers in an assigned geographic territory. A successful AE is eager to learn, determined to adapt quickly, and comfortable with some ambiguity. AEs are focused on acquiring new customers or selling additional use cases, products and services into existing accounts. This person is accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader DocuSign partner ecosystem.

Account Manager - Sr Majors

DocuSign
Chicago
3 days ago
+44
The Senior Account Manager (AM) is a high impact position combining equal parts relationship management and client satisfaction. The Senior AM will work with existing DocuSign customers, managing an average book of 50 accounts ($10M+ book in annual contract value) to develop and maintain extraordinary relationships to ensure their satisfaction, retention and expansion. The Senior AM is accountable for customer retention, proactive client management, forecast accuracy, and driving adoption/usage with customers and prospects in collaboration with internal teams and the broader DocuSign partner ecosystem.

New Engagement Manager- Major Accounts

DocuSign
Chicago
5 days ago
+44
We are looking for an Engagement Manager to join our Customer Success team. The Customer Success team is responsible for all elements of customer success including: digital transformation strategy, adoption best practices, implementation services, education and support. The Engagement Manager team fulfills the role of a trusted advisor to sales and customers with a deep understanding of end-to-end professional services and deployment of DocuSign’s Agreement Cloud. They have the ability to understand a customer’s needs, convey steps that customers can take to be successful, recommend best practices in deploying software, and align the right services to promote successful customer outcomes. The Engagement Manager partners closely with the field sales team and support their deals through the alignment and selling of services. Engagement Managers are the conduit between Sales and Customer Success ensuring the downstream teams area prepared to support the services that are sold during the sales cycle. 

Customer Success Manager – Geography Central

DocuSign
Chicago
5 days ago
+44
The Customer Success Manager (CSM) is a high-energy strategy-focused customer advisor responsible for a portfolio of selected strategic and enterprise companies, driving return on our customers’ investment in the DocuSign Agreement Cloud and unlocking further modernization across their system of agreement. The CSM will define, develop and execute effective customer adoption and success strategies. The CSM is able to discuss and advise on core functionality and features beyond the fundamentals, and the art of what is possible. Working with resources across the Customer Success organization and DocuSign, the CSM helps customers realize business results by serving as the post-sale conduit for our customers.

Engagement Manager

DocuSign
Chicago
6 days ago
+44
We are looking for an Engagement Manager to join our Customer Success team. The Customer Success team is responsible for all elements of customer success including: adoption best practices, implementation services, education and support. The Engagement Manager team fulfills the role of a trusted advisor to sales and customers with a deep understanding of end-to-end professional services and deployment of DocuSign’s Agreement Cloud. They have the ability to understand a customer’s needs, convey steps that customers can take to be successful, recommend best practices in deploying software, and align the right services to promote successful customer outcomes. The Engagement Manager partners closely with the field sales team and support their deals through the alignment and selling of services. Engagement Managers are the conduit between Sales and Customer Success ensuring the downstream teams area prepared to support the services that are sold during the sales cycle. 

Regional Vice President, Major Accounts

DocuSign
Chicago
6 days ago
+44
The ideal candidate must possess the ability to manage and motivate a team of Account Executives (AE's) to achieve individual sales quotas where targets will be prospects within the Major Accounts vertical. This sales leader must be able to measure, monitor and hold AE's accountable for their activities and results as well as lead by example. This leader should mentor each AE individually while also building a strong cohesive, collaborative team. They are also responsible for monitoring forecasting efforts, customer satisfaction, churn and delivering on quota. 

Sr. Product Consultant

DocuSign
Chicago
1 week ago
+44
The DocuSign CLM Managed Services team provides customers with ongoing collaboration to continuously enhance their content lifecycle management (CLM) implementation. The goals of the Senior Product Consultant (SPC) are to provide customer engagement oversight, product recommendations/configurations, technical and business use expertise for our Web and pre-connected Applications, understanding of data and network security, ensure proactive communication to clients and internal staff, and manage enhancement requirements, escalations and capability to understand simple to complex business requirements and design a solution to meets those needs. The SPC drives impactful engagements by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the CLM platform. 

Account Manager - CLM

DocuSign
Chicago
1 week ago
+44
The Account Manager- CLM is a subject matter expert in SpringCM, CLM technology and applied practices who will assist the DocuSign Account Managers team on enterprise and SMB opportunities and current customers. The CLM-AM consults with the AM team on tactical and strategic needs and then develops a program of activities that drive outcomes. In addition, the CLM-AM may demonstrate product configurations leading upsell and services expansion across SpringCM. The CLM-AM is part of the Account Management team and he/she will work on opportunities in concert with the AM leadership and Account manager(s).

Supervisor, Forms Administration - Real Estate

DocuSign
Chicago
2 weeks ago
+44
This position will oversee and lead a forms-tagging team in the delivery of DocuSign Forms feature. They will supervise a team of 2-3 quality assurance administrators plus vendors and subcontractors. They will oversee the delivery of continuous and effective services and ensure project completion within budget and in accordance with contract requirements. The Forms Admin Supervisor will identify areas where continuous improvement can be applied, and they will select, develop, and evaluate personnel to ensure the efficient operations.

Technical Writer

DocuSign
Chicago
2 weeks ago
+44
Design, create, and publish content that is informative, concise, visually compelling, and a delight to consume.  Create and maintain clear, understandable technical and feature documentation for internal and external use, ranging from a commercial end-user audience to enterprise admin audience. Deliver high-quality content assets on time to ensure great content is available with product releases. Collaborate with internal teams and partners, including engineers, product managers and designers, on documentation and visual comps and provides input from an information perspective. Think critically and uses data to inform content to ensure we remain true to customer information needs and make an impact. Understand and evangelize the benefits of finding brevity that helps deliver the exact right content to meet their audience informational needs. Manage multiple projects with ease and helps guide other authors as needed, setting stakeholder expectations, prioritizing their own work, and working individually and collaborating across teams. Audit and evaluate existing content and recommendation changes and rewrite to meet brand guidelines and content standards.

Software Engineer – Performance

DocuSign
Chicago
2 weeks ago
+44
As a Software Engineer on the Performance team, you will collaborate across teams especially engineering, DevOps, and product in order to enable application instrumentation of our code-base. You will also perform proactive data analytics on the data you’ve collected in order to provide insight and recommendation that will improve the performance and reliability of our key products like, document generation, collaboration, and negotiation which is a key part of DocuSign’s System of Agreement platform. We are looking for individuals who have a passion for understanding how an application performs, how the underlying infrastructure impacts and application, how to instrument and measure key components of our application, and also be comfortable working across boundaries in order to provide insight and recommendations to engineering and architects based on findings.

Sr. Product Data Science Analyst, Prepare

DocuSign
Chicago
2 weeks ago
+44
In this role, you would be part of the Product Insights team and work directly in partnership with a variety of stakeholders including but not limited to design, content, product, and engineering partners. You would be embedded in a specific product space requiring you to establish and grow relationships. We are seeking a Data Science Analyst to support and empower our product teams with data-driven insights. As a Data Scientist, you’ll dig into the data to uncover insights, identify opportunities for product improvements, define product metrics, design experiments and measure the impact, and ultimately help influence decision-making across the entire organization.

Senior SDET - Prepare

DocuSign
Chicago
2 weeks ago
+44
The Software Development Engineer in Test (SDET) – Prepare will be responsible for creating automating test scripts within a highly robust, maintainable and efficient testing framework. You are able to analyze the application and testing assets to create robust and effective automated tests for regression and deployment validation. This SDET will primarily employ automated test strategies but some manual testing may be required from time to time. In the SDET role, you will also have the opportunity to research, advise and collaborate on new and alternative tools, technologies and test automation approaches to guide us forward, as we rapidly evolve and grow as a technology company.

Senior Software Development Engineer in Test (SDET) – Act

DocuSign
Chicago
2 weeks ago
The Senior Software Developer in Test (SDET) will be responsible for creating automating test scripts within a highly robust, maintainable and efficient testing framework. An ideal candidate will be able to analyze the application and testing assets to create robust and effective automated tests for regression and deployment validation. This SDET will primarily employ automated test strategies but some manual testing may be required from time to time. In the SDET role you will also have the opportunity to research, advise and collaborate on new and alternative tools, technologies and test automation approaches to guide us forward, as we rapidly evolve and grow as a technology company.

Senior Software Development Engineer in Test (SDET) – Prepare

DocuSign
Chicago
2 weeks ago
The Senior Software Development Engineer in Test (SDET) will be responsible for creating automating test scripts within a highly robust, maintainable and efficient testing framework. This person is able to analyze the application and testing assets to create robust and effective automated tests for regression and deployment validation. The Sr. SDET will primarily employ automated test strategies with manual testing required from time to time. In the Sr. SDET role, you will also have the opportunity to research, advise and collaborate on new and alternative tools, technologies and test automation approaches to guide us forward as we rapidly evolve and grow as a technology company.

Software Engineer - Developer Center

DocuSign
Chicago
2 weeks ago
As a Full Stack Software Engineer you will tackle challenging problems of scale, reliability, and security in a demanding high availability SaaS environment. You will balance long term strategic planning with execution of projects in flight. You will help develop and support a high-visibility, high-value product and influence its future design and implementation.

Senior Software Engineer, Prepare (DocGen)

DocuSign
Chicago
2 weeks ago
The Senior Software Engineer – Prepare (DocGen) will execute on all aspects of the software development lifecycle including design, development, testing, deployment and maintenance of the Contract Lifecycle Management (CLM) application. You will primarily leverage the Microsoft technology stack however we also embrace open source technologies such as Redis, Cassandra and Elasticsearch. You enjoy fast-paced entrepreneurial environments where you can solve difficult problems using current technologies and tools. You collaborate well with other team members when brainstorming, designing, and implementing new solutions. You will also help the team succeed by thinking about ways to improve processes, suggesting ways to make the team more effective, and mentoring and modeling engineering best practices.

Senior Product Marketing Manager Contract Management Product

DocuSign
Chicago
2 weeks ago
DocuSign’s vision is to provide the leading apps and platform technologies for companies to modernize their systems of agreement, from preparing agreements to getting them signed to fulfilling the terms and finally, reporting on, retaining and retrieving agreements. As Senior Product Marketing Manager, Contract Management Products, you will be responsible for communicating value and increasing sales effectiveness for our contract management products. You’ll drive product messaging and positioning, enable our Sales teams with content and tools aligned to customer needs in various stages of the sales cycle, and collaborate with marketing to build a pipeline for the product. You’ll work cross-functionally with Product Management, Sales, Marketing, Customer Success, Business Development, and senior leadership. 

Senior Product Designer

DocuSign
Chicago
2 weeks ago
The Senior Product Designer will drive development of DocuSign’s System of Agreement for enterprise customers. You will have a critical influence in solving complex problems across multiple products within the DocuSign Agreement Cloud. You’ll be responsible for driving ongoing growth through new features and enhancements including core offerings that support the evolving business needs of high-end enterprise customers and prospects. You are a passionate designer who is comfortable working closely with cross-functional teams to influence product strategy and rally them around elegant, innovative solutions that delight our users.

Front-End Software Engineer

DocuSign
Chicago
2 weeks ago
The Front-End Software Engineer will collaborate with our User Experience team, visual designers, and full stack engineers to build the front end of our Contract Lifecycle Management (CLM) product. You will be involved in the full software development lifecycle including design, development, testing, deployment and maintenance of the CLM application. You will be working with cutting-edge technology and push the boundaries of what you can do with JavaScript and CSS.

Market Development Representative

DocuSign
Chicago
2 weeks ago
As a Market Development Representative you will coordinate closely with account executives to support, research and prospect to secure a sufficient flow of qualified opportunities that will influence the sales pipeline. You are held accountable by daily activity metrics of 50-75 calls along with monthly/quarterly quotas. Candidates will receive hands-on training with emphasis on strategic selling and a focus on researching targeted accounts. The Market Development position is a great way for a candidate to gain in-depth experience with a rapidly growing startup company in SaaS, and we are committed to enabling our employees with a career platform that fosters growth.

RVP, Small-Medium Business

DocuSign
Chicago
2 weeks ago
The ideal candidate must possess the ability to manage and motivate a team of Account Executives (AE's) to achieve individual sales quotas where targets will be prospects within the Small-Medium Business vertical. This sales leader must be able to measure, monitor and hold AE's accountable for their activities and results as well as lead by example. They are also required to assist in making account calls with AE's, assist in account health monitoring, and effectively maintain DocuSign's value within accounts as well as deliver and coach Sales Demo’s via GoTo Meeting tool. This leader should mentor each AE individually while also building a strong cohesive, collaborative team. They are also responsible for monitoring forecasting efforts, customer satisfaction, churn and delivering on quota. 

Senior Database Administrator

DocuSign
Chicago
2 weeks ago
As a Senior SQL Server Database Administrator to assist in successful operations of the SpringCM platform. The ideal candidate is highly experienced in Microsoft technologies, custom developed .NET applications, N-tier design, and Service-Oriented Architectures. The Database Administrator reports to the Senior Manager, Software Engineering and is expected to participate with other engineers in the Infrastructure and DevOps teams, as well as with R&D and QA teams, in order to optimize the performance, scalability, and availability of the rapidly growing SpringCM platform and its supporting infrastructure.

Director, Technical Services

DocuSign
Chicago
2 weeks ago
The Technical Services Director role is a strategic delivery position with the skills and experience to oversee our technical consulting function and resources. Technical Services resources engage as part of our delivery team to provide implementation solutions, best practices and expertise to our customers. Technical Services resources provide a range of skills and capabilities that includes technical architecture, custom development, data integration and migration, managed services as well as expert services. The Director, Technical Services will be responsible for building, scaling and managing the technical services organization and oversees roles including, but not limited to, Technical Manager, Technical Architect and Technical Consultant. This position and function will be closely aligned to the delivery team and will work in concert with Engagement Managers, Regional Delivery Directors, Regional Delivery Managers, Project Managers, Product Consultants, Solution Architects, Customer Success Architects as well as Customer Success Managers to execute on key strategic engagements and account strategies. The Director, Technical Services provides the leadership and oversight to ensure that solutions are well designed and architected from a technical perspective, are built in way that ensures maximization of DocuSign’s capabilities and delivers successful project outcomes for our customers. Lastly, the Director, Technical Services will build and scale their team to include the skills and capabilities for Customer Success to enable our customers to not only expand their usage of the DocuSign platform but develop modern systems of agreements that accelerate business.

Engagement Manager- Major Accounts

DocuSign
Chicago
2 weeks ago
DocuSign is the leader in electronic signatures. We are looking for an Engagement Manager to join our Customer Success team. The Customer Success team is responsible for all elements of customer success including: digital transformation strategy, adoption best practices, implementation services, education and support. The Engagement Manager team fulfills the role of a trusted advisor to sales and customers with a deep understanding of end-to-end professional services. They have the ability to understand a customer’s needs, convey steps that customers can take to be successful, recommend best practices in deploying software, and align the right services to promote successful customer outcomes. The Engagement Manager partners closely with the field sales team and support their deals through the alignment and selling of services. Engagement Managers are the conduit between Sales and Customer to ensure the downstream teams area prepared to support the services that are sold during the sales cycle. Engagement Managers maintain effective relationships with Operations personnel, Consulting and PMO leadership and personnel; and, align to company as well as the client’s practices and goals. 

Senior Customer Success Manager – Public Sector

DocuSign
Chicago
2 weeks ago
The Public Sector/Government CSM will work with DocuSign’s federal, state, and local government customers to understand current state and business objectives/goals. From there, the CSM will then recommend and program manage a customized set of strategies, including strategies selected from a menu of DocuSign’s full Customer Success organization’s portfolio offering (e.g. Professional Services, DocuSign University, Adoption Consulting). The CSM must be able to understand government programs and cross-walk that understanding into winning DocuSign adoption strategies. 

Account Executive - Mid Market Spring

DocuSign
Chicago
2 weeks ago
You are an Account Executive who will be required to bring passion and expertise to develop and execute strategies with partners in order to drive revenue growth for SpringCM – a DocuSign Company. You will create, collaborate and impact business revenue generation directly by generating awareness and developing relationships with our most important prospects and partners, with a focus on pipeline development.

Account Executive – Small to Medium Business

DocuSign
Chicago
2 weeks ago
The Account Executive’s role is to bring DocuSign to new businesses and organizations by quarterbacking deals from start to finish. The ideal candidate will be curious by nature, is a relentless hunter, driving to win new business and has a strong track record of exceeding quota. If you are passionate about selling and seeking a high-paced, energetic and collaborative environment in which to advance your career, joining our team is an opportunity you can’t afford to pass up. 

Account Executive - Major Accounts

DocuSign
Chicago
2 weeks ago
The Account Executive (AE) is responsible for developing and closing new business (use cases) in an assigned geographic territory. This AE will acquire new customers and sell additional use cases, products and services into existing accounts. Ultimately, the AE is accountable for exceeding monthly/quarterly quota, proactive deal management, forecast accuracy, and driving adoption/usage with customers and prospects in collaboration with internal teams and the broader DocuSign partner ecosystem.

Product Designer

DocuSign
Chicago
2 weeks ago
The Product Designer is responsible for building new products and features used by customers across every demographic, industry and culture. You’ll join our growing design team helping to build a fully digital system of agreement platform for businesses around the world! You’re a passionate designer and strategic thinker who loves collaborating with cross-functional teams to translate business and customer goals into elegant, innovative solutions.

Sr. Technical Consultant

DocuSign
Chicago
2 weeks ago
Technical Services – CLM Sr Technical Consultant - at SpringCM- a DocuSign company Customer Success & Support I Chicago Il, (Remote Possible) Collaborate with our customers while providing consulting services and technical support to help them leverage their use of our products for maximum impact. Position Summary  The DocuSign Professional Services teams core focus is to passionately ensure successful delivery of Agreement Cloud implementation

Senior Software Engineer - Developer Center

DocuSign
Chicago
3 weeks ago
As a Full Stack Software Engineer you will tackle challenging problems of scale, reliability, and security in a demanding high availability SaaS environment. You will balance long term strategic planning with execution of projects in flight. You will help develop and support a high-visibility, high-value product and influence its future design and implementation.

Sr. Solution Engineer - SMB

DocuSign
Chicago
3 weeks ago
Understand complex customer business problems. Visualize customer internal systems and information topology. Map customer problems and systems to DocuSign solutions. Establish confidence in recommendations via product expertise, custom product demonstrations, technical phone calls, workflow outlines, RFP/RFI responses, product roadmap discussions & business process diagrams. Articulate selected recommendations. Deliver trusted, long-term, high ROI solutions. Partner with sales to deliver on revenue plan. Exhibit proficiency of the core platform, including all current and future features. Leverage knowledge gained from production deployments and customer experiences. Communicate as well as champion the methods, processes, and certifications which make DocuSign the most secure partner for eSignature transactions.