Energy CX Offices

Manage and renew existing B2B customers, increase net revenue, mitigate account risk, and ensure agreed success criteria are met. Build trusted customer relationships through recurring meetings and in-person events, provide energy-market expertise, answer questions, and coordinate internal support. The role requires proactive pipeline management, clear communication, customer retention expertise, and comfort learning a complex energy industry.

Own the vision and roadmap for a customer-facing energy purchasing and tracking platform. Partner with Engineering, Design, Quantitative Strategy, Sales, and Customer Success to deliver real-time data visualizations, pricing displays, and interactive tools. Gather requirements, write product specifications, define success metrics, integrate market data infrastructure, and drive feature adoption, engagement, and retention.

Own Energy CX’s revenue operating system, including HubSpot, revenue technology, data quality, forecasting, pipeline intelligence, capacity planning, metrics, quota tracking, and compensation administration. Build reliable reporting and forecasting infrastructure, diagnose pipeline and conversion issues, maintain CRM governance, and partner with engineering on data pipelines connecting HubSpot with billing and analytics tools.